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ComplaintsforDemert Brands Inc
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an online order with Not Your Mother's, a company owned by Demert Brands, for 4 products on 6/24/23 (ORDER NO. #*****) with a total of $40.46. The order shipped via ***** (TRACKING ID *************. The tracking information states that it was delivered on June 29, 2023. However, I never recieved the package along with two others from another retailer (the other retailer has replaced the products that they could and refunded me for the ones that they could not replace). All deliveries from **** and *** were delivered. Therefore, I do not think it is an issue with the people in my building. I contacted ***** and created a case (***** case number is C-*********). ***** still says that it was delivered and that if the package has not been located, I should contact the shipper to initiate lost package procedures. I contacted the company that I ordered from on June 30, 2023 and the have offered me no solution. They keep saying the same thing, which has continued since June 30, 2023. The shipper says that I need to obtain a trace number. However, they have access to the case number. Also, when I attempt to obtain a detailed proof of delivery, the system requires me to enter the 9-digit shipper or payer ***** account number associated with this shipment, which I do not have.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.