Business ProfileforLivingston Family Communities
Manufactured Home Park
Additional business information
Additional Info:
In January 2022, BBB reached out to the business regarding a pattern of complaints received from customers alleging:
deposits are given to hold the unit; they found the unit was not ready to move into by the date given for move-in, and are unable to receive a refund of the deposit.
On March 8, 2022 BBB received a response from the business:
We have had a reduced number of people moving out over the past year or so and a longer time frame to get someone evicted. If we are unable to get someone moved in we refund their hold deposit. We have added a section to our hold deposit agreement that states it could be up to 8 weeks to get a placement into a unit. A majority of the complaints that have come in were already in the process of being refunded OR had already been mailed out.
deposits are given to hold the unit; they found the unit was not ready to move into by the date given for move-in, and are unable to receive a refund of the deposit.
On March 8, 2022 BBB received a response from the business:
We have had a reduced number of people moving out over the past year or so and a longer time frame to get someone evicted. If we are unable to get someone moved in we refund their hold deposit. We have added a section to our hold deposit agreement that states it could be up to 8 weeks to get a placement into a unit. A majority of the complaints that have come in were already in the process of being refunded OR had already been mailed out.
Additional Info:
Mr. Glenn Pearson, Managing Member, is also Managing Member of Valrico Town & Country Mobile Home Park, Ralston Beach Mobile Home Court, Forest Green Mobile Home Park, Grandview Family Community, Camelot Family Community LLC, Treasure Cove RV Park, Country Aire Family Communities LLC, Kentwood Family Communities LLC, Glennwood Property Services LLC, North Rome Mobile Home Court LLC, Countryside Village Mobile Home Park, Garden Springs Family Communities LLC, River-Run Mobil Home Park LLC, and Waterside Family Community.
A separate BBB Business Profile for this business is available at:
https://www.bbb.org/us/fl/valrico/profile/manufactured-home-park/valrico-town-country-mobile-home-park-0653-90130431
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/ralston-beach-mobile-home-court-0653-90413355
https://www.bbb.org/us/fl/hudson/profile/manufactured-home-park/forest-green-mobile-home-park-0653-90147922
https://www.bbb.org/us/fl/seffner/profile/manufactured-home-park/grandview-family-community-0653-90271366
https://www.bbb.org/us/fl/thonotosassa/profile/manufactured-home-rental/camelot-family-community-llc-0653-90134726
https://www.bbb.org/us/fl/gibsonton/profile/manufactured-home-park/treasure-cove-mhp-llc-0653-90348780
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/country-aire-family-communities-llc-0653-90413276
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/kentwood-family-communities-llc-0653-90413274
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/glennwood-property-services-llc-0653-90057534
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/north-rome-mobile-home-court-llc-0653-90312414
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/countryside-village-mobile-home-park-0653-90352763
https://www.bbb.org/us/fl/tampa/profile/real-estate-rentals/garden-springs-family-communities-llc-0653-90293789
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/river-run-mobil-home-park-llc-0653-90088589
https://www.bbb.org/us/fl/gibsonton/profile/real-estate-rentals/waterside-family-community-0653-90108718
A separate BBB Business Profile for this business is available at:
https://www.bbb.org/us/fl/valrico/profile/manufactured-home-park/valrico-town-country-mobile-home-park-0653-90130431
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/ralston-beach-mobile-home-court-0653-90413355
https://www.bbb.org/us/fl/hudson/profile/manufactured-home-park/forest-green-mobile-home-park-0653-90147922
https://www.bbb.org/us/fl/seffner/profile/manufactured-home-park/grandview-family-community-0653-90271366
https://www.bbb.org/us/fl/thonotosassa/profile/manufactured-home-rental/camelot-family-community-llc-0653-90134726
https://www.bbb.org/us/fl/gibsonton/profile/manufactured-home-park/treasure-cove-mhp-llc-0653-90348780
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/country-aire-family-communities-llc-0653-90413276
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/kentwood-family-communities-llc-0653-90413274
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/glennwood-property-services-llc-0653-90057534
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/north-rome-mobile-home-court-llc-0653-90312414
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/countryside-village-mobile-home-park-0653-90352763
https://www.bbb.org/us/fl/tampa/profile/real-estate-rentals/garden-springs-family-communities-llc-0653-90293789
https://www.bbb.org/us/fl/tampa/profile/manufactured-home-park/river-run-mobil-home-park-llc-0653-90088589
https://www.bbb.org/us/fl/gibsonton/profile/real-estate-rentals/waterside-family-community-0653-90108718
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 15812 Livingston Ave, Lutz, FL 33559-3759
- BBB File Opened:
- 9/11/2018
- Alternate Business Name
- Livingston MHP
- Additional Contact Information
Phone Numbers
- (813) 263-3870Other Phone
- (813) 263-3870
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented a mobile home on **************************************************** from 8/7/2021 to 3/9/2024. I provided the required notice to vacate on 2/23/2024 via certified mail, 15 days prior vacating as required by my lease. I included the details required including a forwarding address where to send the initial rental deposit refund. On 3/8/2024 I conducted a walkout with ********, property manager. She took photos and I took photos of the condition I left the mobile home and I handed her the keys to the property, Per my lease refund for deposits are processed weekly. I have not received a refund nor an explanation why my refund has not been sent. I sent a follow up letter on 4/9/2024 demand for deposit. Again I did not receive any response. I called ************* the week of 5/13/2024 3 times inquiring why my refund had not been sentt as it had now been over 60 days since I vacated the premises, I was told that my information had been submitted to higher management because my rental file had not been located initially but then afteri it had and I would get a return call in a week. It has now been 2 weeks and I have called several times and I keep getting told that I have to wait for a call. I am requesting my rental deposit refund as it is now almost 90 days since I vacated the property.
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mark P
1 star
09/10/2021
TOTAL SCAM!
Linda, who runs 3 of their parks, took my $400 deposit after I was approved for a trailer. She promised it would be ready by 6/7/21 at the latest. Then kept making excuses on why it wasn't ready, even after I explained to her I need to move in the next 2 weeks. My family wound up having to get an extended stay hotel for a month. Then the first week of AUGUST, they finally finished cleaning/fixing up the unit we put a deposit down for, LINDA rented the unit to someone else. Linda told me I would need to get my deposit back from corporate, but refused to give me there address or phone number and then Linda stopped returning my calls, until today(09/10/21). Then she had the audacity to lie to me and say, they already gave me my deposit back.
Obviously they are renting to some people, but if they can scam you out of your application fees and deposit, LINDA will.
Please stay away!
This is my first ever BBB review.
**** **
Linda, who runs 3 of their parks, took my $400 deposit after I was approved for a trailer. She promised it would be ready by 6/7/21 at the latest. Then kept making excuses on why it wasn't ready, even after I explained to her I need to move in the next 2 weeks. My family wound up having to get an extended stay hotel for a month. Then the first week of AUGUST, they finally finished cleaning/fixing up the unit we put a deposit down for, LINDA rented the unit to someone else. Linda told me I would need to get my deposit back from corporate, but refused to give me there address or phone number and then Linda stopped returning my calls, until today(09/10/21). Then she had the audacity to lie to me and say, they already gave me my deposit back.
Obviously they are renting to some people, but if they can scam you out of your application fees and deposit, LINDA will.
Please stay away!
This is my first ever BBB review.
**** **
Livingston Family Communities Response
09/20/2021
Mr. ******* you can send a written letter requesting your deposit back to 1971 W. Lumsden Road Suite 340 Brandon, FL 33511 and we will look into your request. Thank you
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