ComplaintsforNvirotect Pest Control Services, Inc.
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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The service man did not do the job just left sign out side home that he did it I called them but they still want me to pay the company even though he did not do any thing Need helpBusiness response
12/01/2021
Business Response /* (1000, 5, 2021/11/15) */ On a recorded line, this customer was informed that the service was completed by our Service Technician. We do have GPS data showing our technician at his home AND the customer answered the door AND saw him on his RING cameras. We service on a quarterly recurring basis. We mix up our products used each quarter depending on the seasonal pests, conditions, etc. We practice Integrated Pest Management and only use the products that are necessary for treatment. Furthermore, we offer FREE service calls in between services if there are any issues with general household pests. The product that was applied has a residual for 90 days. This product can be tested to prove that it was used around the perimeter of his home. This customer clearly does not want to pay for the service that he signed up for. We had the same issue with this customer for his Lawn & Shrub Care service with our company. He owes $90 for the service that was rendered on 8/3/21. If the customer does not pay by 11/17/21, the amount due will flow into collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.