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          Natural Springs Pools, Inc. has 1 locations, listed below.

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            Business ProfileNatural Springs Pools, Inc.

            Pool Contractors
            BBB accredited business

            Contact Information

            109 Whitaker Rd

            Lutz, FL 33549-5686

            Get Directions
            Visit Website
            (813) 933-9500

            Business hours

            8:30 AM - 4:30 PM
            Business Hours
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            By Appt. Only
            By Appt. Only

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/24/2024

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Natural Springs Pools, Inc offers residential swimming pool construction.

            Products & Services

            Residential Inground Pools, residential inground pools and spas,   Rock Pools, Waterfall Pools, Slimline Pools, Spools, Spas, Custom Features, Pentair, PebbleTec, Pebbletechnology,

            Business Details

            Location of This Business
            109 Whitaker Rd, Lutz, FL 33549-5686
            BBB File Opened:
            1/1/1985
            Years in Business:
            45
            Business Started:
            6/19/1979
            Business Incorporated:
            6/19/1979
            Accredited Since:
            5/24/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CPC057112 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CPC057112 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of I-CPC057112 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of CPC057112 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of CPC057112 for this business, issued by Hernando County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hernando County Construction License Board

            789 Providence Blvd

            Brooksville FL 34601

            (352) 754-4050

            http://www.hernandocounty.us/home

            BBB records show a license number of CPC057112 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:30 PM
            T:
            8:30 AM - 4:30 PM
            W:
            8:30 AM - 4:30 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:30 AM - 4:30 PM
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Travis Green, Vice President
            • Mr. Michael R. Green, President
            Contact Information

            Principal

            • Mr. Michael R. Green, President

            Customer Contact

            • Ms. Leslie Green, Administrative Coordinator
            • Mr. Travis Green, Vice President
            • Mr. Michael R. Green, President
            Additional Contact Information

            Fax Numbers

            • (813) 948-2656
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This has been ongoing since 2021. Our Paramount Ozone 3 quit working. We called the warranty department, they said that the parts were not available due to Covid causing shortages and that there was nothing they could do at that time. We understood. We called several times for months to where they eventually told us to call them directly, I guess to show that the parts still weren't available. They then stated that they would get back to us once it was available. Of course, they never got back to us. Time pasted. Frustrated and annoyed that they couldn't follow through with the warranty, we found that the ozone light was $150. This was purchased and the electrical contractors that were part of the installation of the pool, then hooked the part of the system back up and tested it after the bulb was replaced and still did not work properly. They said that the Ozone system was back and had to be replaced. So, now we paid for the light and the electrical contractor to come back out to find that this was not the remedy. Since we have been back in contact with Natural Springs Pools (3rd person answering warranty claims since this started) to find the same runaround and lack of proper response. They finally sent someone out with only 3 days left of the service agreement (having to call back to get them out). Their tech apparently was misinformed of what the problem actually was, left with saying anything and had no intention of returning. We had to call yet again (2 days later) to figure out what was going on. They called the tech that came out and talked to ****** to discuss. Still no word, now 3 days beyond their service agreement time frame (30 business days of when the new invoice was created). So here we sit with the constant back and forth with nothing being done. This appears to be their normal operating procedure according to what I have been reading online. A shame, the made a nice product.
            Read More
            Read 7 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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