ComplaintsforHome Locators

• Initial Complaint

  02/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction:12/30/2020 The amount of said transaction:$2790 I was suppose to get a partial amount of my security deposit. I received a "Claim on my secuirty deposit" on 2/1/22 via email. I went ahead and disputed this as my legal right. Once Home Locators receieved my letter via Certfied mail, it has been one big mess. I asked for 1031.50 of my security deposit and also proof of invoices for said charges that were being deducted from my deposit. I recieved three invoices for cleaning,carpet replacement and carpet cleaning. All amounts I feel were truly miscalculated. While there I encounter a leaking ceiling over seven times and no A/C. I was charged for both repairs. The leaking ceiling was not due to my neglience. I fixed the A/C prior to a technican coming out. I contacted Home Locators and left a voicemail stating it was fixed. I also contacted the repairmen, who still insisted on coming out. Mark sent me numerous of emails standing firm with their decision the claim. He even contradicted himself. With all of the evidence from the lies from Anna, Mark and a google review response, I feel as though majority of the claim is fabricated. I initally asked for 1031.50 but am now seeking 2140 because of all the lies. He charged me one repair as "Rent" but I had two repairs so how was only one charged as rent. They charged me $1450 for carpet replacment of the entire unit. The entire unit did not need carpet replacement. I was charged $350 for cleaning but received a invoice for $270. A google review response stated the"carpet couldnt be cleaned",yet I was charged for carpet cleaning. I was charged $400 for painting. Mark sent me some pictures of said wall. Chipped paint and a small pen drawing from my 5 year old that could of easily been wiped clean. This condo was built in 1998. I was charged 256.50 for a leaking ceiling. I was also charged $225 for an A/C that was already fixed.

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/03/01) */ The tenant reported a leak on several occasions, each time Home Locators sent a plumber. No leaks were ever found, however one plumbing company noted on their invoice, "found hot and cold valves partially on and shower running all over floor, toilet and tub. Splashing water everywhere and approx. 1/2 inch water on floor, shut everything off water started to slow down. Checked each individual valve and shower diverter independently no leaks lady said this started while her kids were in bathtub. My diagnosis there are no leaks in pipes or drains water was going out to tub was falling on floor going under toilet and where tub meets floor and coming out the lowest area". The HVAC technician noted the air filter was filthy and "impacted", therefore they had to flush the drain line and clear the primary pan. Of course, we attempted to clean carpets before replacing them. Unfortunately, while the Capet cleaner was attempting to clean them, he noticed a strong smell of urine emanating from the carpet. At that time our office was informed that the carpets couldn't be successfully cleaned and should be replaced. The tenant was charged a pro-rated portion of the carpet replacement due to excessive stains, pet urine, etc. The tenants lease did not allow for an animal in the rental property, in accordance with the lease addendum, tenant should have been charged the full amount of replacement but was not. The estimated cleaning charge was $350; however, the actual invoiced amount was $270. A refund was issued to the tenant on February 4th, 2022. Of course, this charge could have been avoided in its entirety had the unit not been left filthy by the tenant. The tenant was charged a small amount of the total invoice for painting the unit as walls were damaged by the tenant beyond normal wear and tear. Tenant states it could have "easily been wiped clean" which begs the question why she didn't clean it herself.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩