ComplaintsforBBL Freight Inc.
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1-5-2023 I paid $2000. in advance to BBL Freight Inc. for materials delivery services from ****** ********** to **** ***** on 1-6-23. BBL did not pick up the material or deliver it to *****. BBL refuses to refund my money after I have contacted them several times by email. Please mediate resolution for partial or total refund.Business response
04/04/2023
This response was taken verbally by BBB:
The driver went there and there was insufficient information on the Bill of Lading. Therefore, the driver refused the load. I have requested a refund from the carrier and I will process a refund to the customer today.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.