Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On or about 12/16/2023 a local business owner stopped by one of my fire stations with a large magnet that appears to be produced by Fire Safety ***********. The business owner was inquiring to see if we had received these to the department as he was told by Fire Safety ***********. We advised him that we do not and will not ever partner with companies that produce these products. I am the Deputy Fire Marshal for the *************** Fire and EMS, I would be the person this company would have to speak with to get approval for fire safety materials. We get calls regularly from companies like this and the answer is always no to them. We do not believe this is an effective method of spreading a fire safety message. We work directly with our businesses that want to help with fire safety messaging in the communities we serve.Initial Complaint
12/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was contacted by this company several times and after hearing the "sales pitch" I was suspicious. I called the local fire company they claimed to be contracted with and was told that they do not work with this organization at all. I'm adding this complaint to those already existing because I hope that other people will do their research before falling into this scam. Fortunately, I did not give them any money but was very close to doing so. They sound very convincing as their replies to other complaints on this thread will show. From what I can see though....It is in fact a scam.Business response
01/19/2023
We understand your concern. We take these types of things very seriously. Our company has been in business just over 10 years, and we are contracted with approximately **** fire departments to provide the program that was explained to you. We are not sure who you spoke to at what fire department to verify the legitimacy of this program, but we can surely point you in the direction of our point of contact. That person, who signs our contract, would be happy to verify this program's legitimacy to you. Whether of not you choose to do business with us, we don't ever want anyone to feel as though this is scam, as it is not. Once again, we do appreciate your concerns though.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 2:30 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 2:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.