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Maitland City Centre has 1 locations, listed below.

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    Business ProfileforMaitland City Centre

    Apartment Rental Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    190 Independence Ln, Maitland, FL 32751
    BBB File Opened:
    11/29/2022
    Alternate Business Name
    • Fogelman Properties, LLC
    Contact Information

    Principal

    • Colette Strong, Assistant Manager

    Customer Contact

    • Colette Strong, Assistant Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I toured Maitland City Center on 8/9/2022. The rate on 8/9/2022 was 1,999.00/month. I did not sign on 8/9/2022. On 8/10/2022 the rate for the unit 311, floor plan A2 decreased to 1,555.00/month on ****************************** I called the office to sign my lease, very excited by the advertised rate on *****************************. I was told by the office that it must have been a 'glitch' in the system because they have never seen rates so low in years. Management asked that I send a screenshot from the website with a timestamp, please see attached email sent on 8/10/2022 at 4:10PM. Shortly after the screenshot was sent, I was told via phone call that I would not receive the rate advertised due to this 'glitch' in the system. On 8/10/2022, I did not understand the false advertisement. I do enjoy living in the community but I am disappointed that I was misinformed. Because the current rates have dropped lower than the 1,555.00/month (please see attached), I would like to discuss an adjustment in my rate going forward to match the fair price from 8/10/2022 for unit 311 that was advertised on ***************************** (please see screenshots attached). I have learned that the Attorney General of Florida protects consumers against false advertising. Additionally, I was told units in this complex had not rented at that rate for years. This is apparently not true as you are currently advertising my same floor plan for $1,546/month on 11/7 (see attached). I do understand that mistakes happen but I need you to make this situation right. I am willing to be reasonable and not ask for a corrected statement for August- November. I am only asking for a correction in my lease rate to the advertised price for the remainder of my lease. Please advise how soon you can correct this going forward so we can reach an amicable solution and avoid this becoming a more serious situation.
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