ComplaintsforAxiom Bank

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  filing 2nd complaint here I am writing to express my concern regarding the handling of my recent complaint. Initially, the bank agreed to refund my money, and I received confirmation of this refund on paper. However, the funds were never actually deposited into my account. Subsequently, my account was shut down after incurring numerous banking fees.I am requesting a full refund of all charges applied to my account and the actual deposit of the refunded amount as initially agreed upon. This situation has caused significant inconvenience, and I believe it is only fair to rectify these issues promptly.Thank you for your attention to this matter. I look forward to a swift resolution.Axiom Bank I have called multiple branches to resolve this issue, but no one seems to know how to solve it. I am requesting a full refund of all charges applied to my account all monthly charges as well. *********************************** ************************************ PS I moved. New Address *********************************** **************************************************************

  Business response

  06/28/2024

  June 28, 2024
  
  
  
  Better Business Bureau
  **************************************************************************************
  
  Re:  Complaint #******** *********
  
  To Whom It May ***************** receiving this complaint, the Bank researched the account. It found that the money referenced in the first complaint was in fact refunded to ********************** on March 26, 2024. The attached screenshot shows the reversal of provisional credit and refund.
  Sincerely,
  
  *************************
  SVP Compliance Officer

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11th of 2024 I was charged an unauthorized fee of $409.00 From Hertz-Rent-A-Car. I have already filed charges against them this is based on how ******** handled the dispute. On May 23rd I was given a $409 credit to my account based on the extensive information I provided to them about the fraud. An unauthorized charges which was done without a PIN # or swipe of the card. Charges I did not authorize and there was no damage to the vehicle this was based on something else. I proved Netspend extensive information on the many charges I got from ***** who has a reputation of fraud anyway and has a 1.5 star rating. I proved detailed information and stated I was taking ***** to court over the issue.I have been a Netspend customer for over 8 years. Never had to file any dispute. I was very satisfied with the dispute since ******** actually saw the truth and I cannot afford any $400 charge it already over charged my account on May 11 & had no food for over a week. On June 20th Netspend reversed the dispute and now is going to charge the $409 back to me. They cited No pattern indicating fraud No evidence of account compromise No evidence of device compromise This is 100% false I provide them all of the information including proof Hertz overcharges customers all the time including putting people in jai accusing them of stealing cars when they are customers. I want Netspend to either refund back the dispute or take me to court where I can show the judge all of the evidence that refuse their claim that I was wrongly charges because I was. I showed patterns of ***** overcharging customers claiming their car smelled of smoke. I showed evidence that no card was swapped or pin entered for ***** to charge me like that. Bottom line is ***** out the pressure on *************** caved in to the lie. I am not having it. I refuse to deal with ******** anymore and come at me for the $400. Been a great customer and now no way am I dealing with them now. My account does not have $400

  Business response

  06/25/2024

  June 25, 2024
  
  
  Better Business Bureau
  **************************************************************************************
  
                  Re: Case number  21897279 Godin
  
  To Whom It May Concern:
  Axiom Bank has researched its files and is unable to locate Netspend as a card program issued by Axiom.  If ************** has further information, we would be happy to search again.
  If you have any questions about the above matter, please do not hesitate to contact me.
  
  Sincerely,
  
  *************************
  SVP, Compliance Officer

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear BBB,I am writing to formally dispute a charge that was listed on my account statement dated march 5th 2024. The charge in question is in the amount of $185.00, and it is listed asrev.prov. charge on my statement.I believe this charge to be incorrect because I was promised the refund by the business and i have the right to dispute. Spoke to bank customer service many times but they are unable to assist me further. I have text messages and proof. Bank should involve the customer in this process instead just recharge the account and cost me time and hassle. To resolve this issue, I am requesting that the charge of $185.00 be removed from my account immediately. Additionally, I would appreciate a written confirmation of the charge's removal and an updated statement reflecting the correct balance.Please contact me for relevant documentation that supports my claim by phone. I trust that you will address this matter with urgency and ensure that my account is corrected promptly. If you require any further information or documentation from my end, please do not hesitate to contact me at ********** or *************************** Thank you for your prompt attention to this matter.Sincerely,A *********

  Business response

  03/27/2024

  Please see attachment

  Customer response

  04/08/2024

   
  Complaint: 21487671
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************* located in ********* ************************************ out of ******** ** was used by Authorize.net to assist in processing credit cards for my online business. Upon opening my account, there was no details provided on fees and the % they were holding in a reserve account. After 3 months of processing payments for my online business, they refused to release my reserves of almost $5,000. I was so upset about this, because I was told I would receive the money back after 3 months. Once I closed my account, they still refuse to release my money. I requested a reason or at the very least a timeframe of when my money would be released, they will not answer any of my questions regarding my own money. This is a scam & pure theft from a small business. In addition, *** asked them to release at least half of my money. They still refuse. I am a very small business that only made close to $30k in 3 months. I had 3 chargebacks and won them all. They were all small amounts. I dont understand why a small business like mine, with zero sales some days, is such a high risk where they refuse to return my money. No one is helpful & no one is responding with answers. They wont even call me back. I really need my money back. Im a small struggling business that has been taken advantage of.

  Business response

  03/14/2024

  Upon review of your merchant account, we have issued a full release of the funds in reserve. Please keep in mind that we do have a reserve agreement in place, signed by you with specific terms in place, and your account has experience disputes. However, we are willing the make an exception and have release the funds in full.
  
  Thank you.
  
  *************************
  www.maverickpayments.com  
  Vice President ******************************************************************** Direct: ************ 
  Toll-Free: ********************

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On Sept 30, 2022 I sent a $500 USD global money transfer to my wife. She was living in Hialeah, FL, at the time. To this date, she still has not received the money. We have tried multiple times over the last 4 months to have this resolved. Axiom Bank refuses to give her the money. They keep telling her that they did not receive the money, even after my bank provided a detailed transaction record showing the transfer left my bank. We have confirmed her account number abd the bank routing number multiple times. For an individual, $500 USD ($700 CDN) is a lot of money to just throw away. I don't know why they say they never received the money, even after we provided the detailed transaction record.

  Business response

  03/13/2023

  March 13, 2023
  Better Business Bureau
  **** ** ***** ***
  Longwood FL 32750
  Re: ******* ******
  Case No.: ********
  To Whom It May Concern:
  This letter responds to the complaint of Mr. ******* ****** on March 6, 2023. Upon receipt of the complaint, Axiom’s EVP of Retail Banking attempted to call Mr. ****** several times with no answer. He also left a voicemail, but received no call back. Since we were unable to speak to Mr. ******, Axiom returned to the original complaint and executed the directions as per Mr. ******’s request. We reversed the fees on the account back to the last transaction date when Mr. ****** had a balance. We then closed the account and sent a Cashier’s Check in the amount of $13.85 to Mr. ******’s last known address.
  We trust this satisfies Mr. ******’s request.
  Sincerely,
  Karin M******
  Karin M******
  SVP Compliance Officer

  Business response

  03/21/2023

  March 21, 2023
  
  
  
  
  
  
  Better Business Bureau
  1600 S. Grant Street
  Longwood, FL 32750
  
  Re:  ****** ******
          Case #: ********
  
  To Whom It May Concern:
  Axiom Bank is in receipt of the complaint filed by a Mr. ****** ****** regarding a September 30, 2022 global money transfer. However, after searching our records and those of our program managers, Axiom cannot locate any information regarding Mr. ****** as a customer. If Mr. ****** has an account number or some other way for us to locate his records, we would be happy to research again.
  We apologize for inadvertently uploading the response to a different complaint.
  
  Sincerely,
  
  Karin M******
  SVP Compliance Officer

  Customer response

  03/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  On 23 March I received a reply from Axiom bank Raamie I******, requesting 2 more business days to complete the research and "resolve this matter".

  Today, 30 March, I still have no further communication or resolution.

  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩