ComplaintsforPorsche Of Orlando

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My spouse and I are disabled war veterans who decided to purchase our retirement vehicle. On October 29, 2022 we drove to Orlando Florida from the Atlanta Metro area and purchased a Panamera Porsche from Porsche South Orlando. When we signed the funding documents, it was agreed that our first payment would be due November 28th. Around November 15st I started noticing I was not receiving any correspondence from ** **** *******. Being concerned, we contacted the dealership and Porsche corporate office for assistance with this matter. Davin P***** told us that the paperwork had been sent to ** **** ******* for funding but it was rejected because they wanted the male's name to appear first on the document instead of the female. However, he assured us that we were approved for the financing which is why we had the car in our possession. I asked why had no one contacted us about this and Davin apologized and stated he took full responsibility. The problem was corrected, and on November 30th, 2022 Davin texted me to let me know that the loan was funded and when I was free to give him a call. I called him and he offered me a 2nd year or 20,000-mile maintenance package because of the trouble he put us through. I accepted the package. During that same conversation I inquired when the taxes would be sent to the GA DMV. He informed me they would be going out the following week (1st Week of December). Around December 27th we reached out to the GA DMV and they informed us that they had not received the state taxes from GA and the only way we could register our car in GA is if we paid them the taxes. They asked us to ask the dealership to provide the tracking number for the ***** package. On December 27th I reached back out to the dealership and spoke to Angel P**** a Porsche Sales Manager. I asked him for a tracking #. He told me it was out of their hands because they use an outside agency to handle the DMV. My Porsche experience is the worse!

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 22, 2022 I was told by the service center at Porsche Orlando of Maitland Florida that my car was due for a recall. I asked what the recall was for but no one could tell me what it was. I told them if it will take long I will need a loaner so they gave me a loner car. I asked them to do an oil change in addition to the recall and to do a full checkup of the vehicle to make sure everything was running well. About one week later I got a call saying my car was ready. Upon picking up my car, I noticed that there was no inspection paperwork so I asked the advisor if an inspection was done. He said "umm yea we did an inspection" and I said how can I see the results of the inspection and he looked through the papers and couldn't find the inspection sheet, then replied "yes they did an inspection and everything is good". I then asked which part was it that was changed during the recall, and he told me "it was the.." then looked at the paper and read off the name of the part. I asked him where that part was in the car and he said he's not sure. I then took the car home and while driving home my girlfriend noticed that the car sounded different. I told her it is driving ok. Maybe because of the part they fixed. The care seemed to be driving fine, but then within the same week of me getting it back, I was driving on the highway and turned on the cruise control. Within 20 min the transmission went out and I had to pull over. The car would not switch into gears. I towed the car back to Porsche of Orlando in maitland Florida where this time they denied me the loaner car and said they could just give me a ride home and not a ride back to the dealer ship. I rented a car. They then called me that Monday and told me they received the car but will check it out later this week. One day later they told me they did a check and the transmission has a fault they don't repair and only replace for $16000. Then said I owe $247 for the checkup. And to come with a tow truck.

  Business response

  05/27/2022

  Business Response /* (1000, 6, 2022/04/20) */ Contact Name and Title: Chad Z***** Contact Phone: 407-262-0841 Contact Email: [email protected] This customer came in for a recall on a suspension component near the back of the vehicle and decided he would like an oil change performed on the vehicle while it was here. The service visit was performed on 3/31/2022 at 87,214 miles the vehicle drove in fine with no faults, service was completed, then the car drove out of here just fine as well. Customer contacted us 2 weeks and 391 miles later stating he received a transmission fault on the dash and had the car towed in for us to inspect. It was found that there is an internal failure in the transmission and we are not able to repair thus quoting a transmission replacement. The customer is attempting to tie the recall to the transmission failure and as I explained to the customer this is not possible as it is an internal transmission failure and the area in which the recall was performed is not directly tied to any transmission component. If it was indeed related I would be able to have the transmission covered under warranty (even though his car is out of warranty by about 3 years) by claiming subsequent damage from the recall. It is unfortunate that the transmission has failed at this time but Porsche North America and Porsche Orlando will be responsible for this repair. Consumer Response /* (3000, 8, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure if to accept the response or not. Chad stated here that they will be responsible for the repair. But I'm unsure of the true intention. The dealership was working on a recall part that online lists it as the part of the differential that connects suspension and transmission. It also states that when the differential does not perform well, which was the main reason for the recall to begin with, it creates metal on metal friction that wears down surfaces. The resulting heat weakens gears and can cause component failure and transmission problems. Knowing the car was even given a transmission update prior to them selling me the car leads me to to believe they could have known things about the car back in 2016 that was not told to me. I just feel scammed and taken advantage of. Wondering how the PDK transmission which they told me was the best transmission in the world just breaks by the push of a cruise control button. Very strange after they were trying to get me to pay $3000 for the inspection. I'm not sure if the recalled part wore my transmission down over time or if the work they did on the car caused the transmission issue, but I am sure that this issue is connected to the transmission. I want my car fixed. Porsche should not be selling cars if their builds are not quality builds to represent the high quality brand they call Porsche. I feel like Porsche sold me a kia with a Porsche logo. Please do what's right. That's all I'm requesting. Porsche also needs to fix their customer support as it is impossible to get assistance or speak to anyone when you are experiencing these issues. They hid the contacts to people above them and give you a 1800 number that just tells you we do whatever the dealership says. It is horrible customer support. Almost means that the dealership has the ability to over step corporate, and that is ridiculous. I'm very disappointed in the quality of service from Porsche. To spend so much money on a car you would never expect this reality. Business Response /* (4000, 10, 2022/04/26) */ As mentioned prior we will not be assisting with any repairs on this vehicle as there is no possibility of the recall damaging the transmission in this vehicle. If the customer believes this is a quality issue his concerns needs to be addressed with Porsche Cars North America and not Porsche Orlando. Consumer Response /* (4200, 12, 2022/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately Porsche of South Orlando is hiding contacts to the people above them so there is no way to resolve the issue past Chads authority. He is refusing service and refusing contacts to resolution. Please send me the contact for the level above you that can assist with the situation because you are telling me a 1800 number that tells me if you say your not responsible there is nothing they can do. Please send me a contact to someone that can help. thanks

• Initial Complaint

  10/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **********. Performed Major w/ Porsche Tech after hearing engine area rattle w/ exhaust odor, engine light; noted timing chain. Reserved w/ Porsche Orlando (PO) right-away. Performed top-to-bottom, expensive detail prior. PO declared change AOS, MAF. Both of these elements were not recommended by two Porsche shops within 6 months on several occasions. No change related to parts prior/after "Service" with PO, doubt installed. No proof of diagnostic values requiring service. Failed inspect/replace Oxygen Sensors, timing chain. Vehicle sat for three (3) months, begged Pick-Up on day of relocation; Vehicle, NOT READY on pick-up; FILTHY, steering wheel angle at 45 Degrees off-center w/ grinding; HOW THE HECK DID THIS HAPPEN? Foreman lied. Made Fix! Waited. I asked why lie; he said, "I did not lie, I misinformed". 3 Days later; $10K quote at Porsche Riverside; AAA said Porsche Orlando overcharged alternator. Witnessed w/ second person. Fixed odor with Oxygen Sensors; Rattle being fixed soon.

  Business response

  11/10/2021

  Business Response /* (1000, 5, 2021/10/06) */ The last time we had this vehicle here was 12-31-2018 we have not heard back from this customer since and are not aware of any issues from the time of service. Customer also supplied his own parts so there would be no warranty on repairs made for the mass air flow sensor he is stating was an issue. His story is very confusing and is not stating a specific issue Porsche Orlando caused or created. Consumer Response /* (3000, 12, 2021/10/18) */ Not surprised to review Porsche Orlando's lack of willingness to provide fair Customer Service, never mind, the above-average Client Service expected as an officially licensed Porsche Cars North America "Service" Center and retail dealership point. First summary is comprehensible yet confusing as the experience with Porsche Orlando was an extremely confusing event; taking a lot of time to render and explain fully to resolve a point of action. Porsche Orlando falls exceptionally short the expectation of service level as advertised. This failure to provide service as ordered and the services rendered in the manner which they were completed must be reconciled swiftly with a refund of services. Facts: (1) The engine was running fine until December 2018, when the engine began to emit exhaust odor and rattle accompanying a Check Engine Light. As the Major Service was due, we had a Porsche Technician service the vehicle. He noted relation to timing chain. This warranted a Porsche Service Center to look at it more closely, we scheduled with Porsche Orlando. Porsche Orlando received the vehicle in immaculate condition after performing a top-to-bottom, three-day professional detail service. Porsche Orlando, although I provided the information regarding the engine upon appointment and drop-off, merely recommended an AOS and MAF change. (2) Client dropped-off vehicle in pristine, immaculate condition after a detail requiring more than several days to complete. Upon pick-up, the apparent condition of the vehicle was awful. It was apparent that Porsche Orlando provided no effort to maintain the condition of the vehicle when it was in their hands for two (2) months. It appeared as if the vehicle had sat outside for two (2) months without any protection nor cover, something that should never had happened as the vehicle had not been treated in this manner in the Client's hands. This error combined with the pre-Service condition and the restoration of condition pre-Service after pick-up, cost our party over $1,000 USD. (2) When the Client approached the Porsche Service Advisor/Foreman regarding the condition, they laughed it off as the Client declined a Dealer Service Wash; well if you cannot keep the car clean in the first place, you sure as **** should not be washing them. (3) Client Supplied Genuine Porsche Parts via direct shipment from an Internationally recognized, licensed Porsche Parts supplier; thus Porsche Warranty applies - Falsifying Porsche Warranty Status is a big no-no in the State of Florida. (4) Porsche Orlando failed to provide any documented evidence of diagnosed issues; something they should have printed out and explained in detail per the tolerances permitted by Porsche. Performance before and after Service remained the same with the exhaust odor per the failure of not the secondary air pump as denoted on pick-up but the evident failure of the vehicle's oxygen sensors as indicated by Porsche Riverside less than a week later, rear engine rattle per the previous tech indicating timing chain immediately previous to scheduling service with Porsche Orlando, and Check Engine indication reappearing indicating that Porsche Orlando failed to remedy the cause of the check engine light, the evident odors and sounds relating. Instead claiming that the failed Cruise Control was related to a system module (it works today without any changes to the module), not a code related to the Engine; something not one but two Porsche Technicians claimed was not the issue as the Cruise Control worked fine until the Check Engine Light illuminated; which disables Cruise Control and any system out of line within the engine will disable the Cruise Control, Check Engine Light illuminated or not. (5) AOS / MAF (5-Minute Plug 'N Play Replacement) Replacement with the small work performed should not have taken over two (2) weeks to be performed. Instead, this was not performed for two (2) months; and although the vehicle was said to be "Ready" for pick-up, upon pick-up the vehicle was overtly dirty, the steering angle was mis-aligned at 45 Degrees Off-Center with a grinding sound present inside the steering column. This required the client to risk injury and return, wasting another hour of time; whatever is charged per the Hour Rate should be returned for waiting unnecessarily and the vehicle was obviously not road tested prior to being handed over to the Client. Unacceptable. Disgusting. Further, no parts were shown as replaced upon pick-up; all of our experiences include removed parts are displayed to Client; per the zero change in performance of the engine/removal of Check Engine Light; we doubt any install was performed. (6) After leaving the parking lot, immediately U-Turned at first traffic signal to have Porsche Orlando correct steering issue. First, Porsche Orlando did not take my words seriously, had me ride in the vehicle to confirm with Foreman. Foreman prior to doing this tried to avoid doing this, including the stating that the grinding sound was a common issue in the model. Waited. Waited Waited. At Parts, Parts Advisor advised wrong sizing for 70th Anniversary Tee; European sizing over American sizing as expected; purchased a second tee later on from Suncoast Parts to correct sizing error. When the Foreman performed second check-ride, I asked why he lied to me about the steering column - he then said, he misinformed, claiming it is a common issue on the 993 (the previous generation; a massive difference between the 996 and 993 unlike within the difference between the 996 and 997). Regardless, none of the above should have happened; and if it had, it certainly should not have been accompanied by the less than professional approach which was received. Again, Porsche Shields should not be affiliated with Porsche Orlando per this experience. (7) The vehicle began failing shortly after picking up the vehicle from Porsche Orlando. When AAA diagnosed the issues on-site after failing to start; they indicated that the alternator was more than likely overcharged by improper charging due to its lengthy service at Porsche Orlando. AAA claimed that they see this scenario often. The vehicle the next morning failed to start, all of the external accessories, including light bulbs, required replacement along with their associated fuses. Porsche Riverside replaced the battery and alternator and also indicated over $10,000 worth of repairs, including the same issues which Porsche Orlando overlooked. Client did attempt to resolve with Service Advisor at time of this incident. Paid well over $1,000 in alternator-related repairs. (8) My experience was consistent found with many reviews found on the Internet regarding Porsche Orlando, especially after the noted staff change and circa the event of my service; No wonder, there was a second Porsche dealer opened at my time there. I wish that they were Available and ready to service as I would have likely gone there instead. Vehicles are dirty, unnecessary repairs, poor communications, and experiences of odd failures immediately following service. Again, the complaint in more detail if it was too confusing the first time, because I am still confused how the service I appointed to address specific issues were overlooked... the vehicle was in your hands for two months... an extraordinary scenario, even for an AOS/MAF change which is typically of any Porsche Service no more than 1-2 weeks. Then not even a week later Porsche Riverside acknowledges Oxygen Sensors needed to be replaced, hence the odor. Additional details are below. The service is to be returned as ordered or this complaint may be filed with the relevant State Attorney's Office and an informational police case will be filed in respect to fraudulent service. Any investigation would surely find Porsche Orlando full of inconsistencies and failures to perform service per Porsche Cars NA standards and in-line with the fairness expected under Florida State Law. There is a long list of Clients whom actually took the time to complete Reviews on Google: Related Reviews of other Clients, recently and in the past: 3 Weeks Ago I am extremely unhappy with the service. It took several months, unnecessary repairs were done , some without my knowledge and consent. 5 Months Ago I have come to except top notch service as an owner of two Porsches and have visited numerous Porsche dealers for service over the past 11 years. I was extremely unhappy with the quality of customer service provider by this dealer; particularly with my assigned service manager. There was a lack of communication during the entire process. I cannot recommend this dealer. 7 Months Ago I dropped off my Porsche 911 for oil Change, picked up and the car had massive errors. The service advisor Jeff, made no attempts to communicate in the process. Kept the car 4 days with no communication initiated by Porsche. I had to call and beg for status each day, Business Response /* (4000, 14, 2021/10/27) */ Again, this vehicle was here almost 3 years ago at this point. Attached is the service repair order from the visit. At this time we are not offering any compensation to the customer.

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