![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGlass Replacements, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On the 23rd of Aug 2021, I was scheduled to have my windshield replaced by Glass Replacement s LLC and rightly so. the morning of the 23rd I was notified that they arrived at my place of employment to perform the job. The technician was professional and performed the job visibly and to my satisfaction with the exception of reconnecting my security device on my windshield which is controlled by and with my remote. I have called to get this rectified on several occasions and to no avail. here lately I think that my calls either from my Cell and home are automictically being forwarded to a back burner do not answer. It has been almost a year and I think that was ample enough time for them to send out a technician to reconnect my security system on my windshield. this has left a bad taste in me and discouraging others from utilizing this company through through ALLSTATE is and will be highly discouraged.Business response
09/08/2022
Business Response /* (1000, 8, 2022/08/02) */ Dear****************, I have reviewed the claim, pictures of your install and notes we have on file. I also spoke with our Warranty Manager. The issues you are experiencing are not related or have anything to do with a windshield installation. Your windshield has no electrical components and would not interfere with your security system or key fob. The glass shop is not responsible for aftermarket items such as a security system as we are not security alarm experts. Our Warranty Manager suggests you go to your dealership and/or your security system manufacturer to have them assist you. My apologies that I could not have been more of assistance to you. Please keep in mind you do, however, carry a lifetime warranty with us on the installation and workmanship of the glass and installation and may call us anytime. If you need further assistance, please do not hesitate to contact me directly. Thank you, Consumer Response /* (3000, 10, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) unfortunately, they are given bad info or just don't care about rectifying the situation. I have a signature model and behind the rear-view mirror is a connection attached to my windshield for my security feature which is connected to my remote/key fob. Business Response /* (4000, 15, 2022/08/17) */ Re: BBB Reminder Consumers Rebuttal External Inbox April N**** 3:25 PM (0 minutes ago) to me Hello, We are currently waiting for the consumer to get back to us. He is taking the vehicle to get inspected by the dealership. We have yet to hear back from him. April N**** Legal Department Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.