ComplaintsforCasa Luxora
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I arrived at the property and it is not like is portrayed to be. The home was disgusting when I arrived and I had to spend hours cleaning and spend money for cleaning supplies. I had to wash for two days before I left all linens as there was stains, some removed when I washed, bathmats, shower curtains etc. The pool was green and not useable. The outdoor furniture was rusted and was a hazard. There were outlets without covers. Some sort of plywood in the main bathroom in front of the toilet. The railing is not stable and some of the boards on the deck are not safe as well. The other two homes were in the same state of disrepair and one family called and asked for a refund and left the same day I requested a refund and left due to the conditions of the home. It is listed as a VRBO and is unsafe and a health risk to stay in.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.