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Business Profile

Computer Software Developers

WebMinds, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for WebMinds, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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WebMinds, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've subscribed to this software program for years. I've submitted support tickets as required several times, all have gone ignored. Now I'm told I can't submit one because I have too many open tickets. Their phone number doesn't work. Emails bounce. I just texted them that I want a refund or I will do a chargeback. That was my last effort before doing a chargeback.

      Business Response

      Date: 01/22/2024

      The last support ticket was dated March 5, 2023 which was responded to by our support tech REMOVED. I am attaching the ticket thread which was waiting for a reply from the customer. I have also attached a copy of the last purchase by the customer in January 2023. In order to assist this user we need additional information. As a side note, we do NOT automatically renew software licenses.

      Customer Answer

      Date: 01/22/2024

       
      Complaint: 21174841

      I am rejecting this response because:
      I never received their response to my problem. Then when I attempted to follow up I was informed I had too many open tickets. I couldn't reach them at all. Their email went nowhere, the phone number on my credit card went nowhere. My only recourse is a chargeback, but first I thought I'd try BBB, which got a response. 

      I have since found a program that works better, for free, and now want a refund to my credit card. Or I will chargeback. My last purchase was REMOVEDof this year. 
      Sincerely,

      REMOVED

      Business Response

      Date: 01/22/2024

      Our support rep reached out to REMOVEDand he was able to easily respond to the ticket he received today. We only REMOVEDrequests through the ticket system to track support requests. I note that he purchased in January 2023 which is well beyond our refund policy in any case. Furthermore, REMOVEDin support has offered to assist the customer in any way he can.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bad experience with the software and then when I requested a refund I got lectured about the "tone" of my email. It did NOT take out all the duplicate files and I immediately started having weird problems in my computer and I had to call tech support. REMOVEDsent an email asking me what problems I had, and I answered as best I could and told them what my tech support people said to me, and then they emailed me back a very defensive email, essentially saying I didn't know what I was talking about and that if I want help in the future I should be nicer, or something to that effect. I didn't say anything nasty to them in any email. But I wasn't gushing over with praise and compliments EITHER, since their software caused me to have multiple glitches in my computer that miraculously disappeared when I uninstalled it, and more the point the software didn't do what it said it would do! No customer would be happy at that. And the only reason I told him what my tech support people told me is because WEBMINDS ASKED ME. If they were so fragile that they couldn't handle the information, then why did they waste my time asking for it? I explained it as good as I could. These people are rude, get offended apparently when you want a refund, and have bad reviews all over the web about them. I should have read those first. I simply want my refund and NO MORE CONTACT or lectures that my emails were not sugar coated enough. RIDICULOUS

      Business Response

      Date: 12/06/2023

      This customer was provided a full refund when they initially requested such. The customer refused to provide any information about claims that EDF changed hardware settings on their computer. This is in fact impossible for EDF to do. EDF works as represented.

    WebMinds, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.