ComplaintsforUooligan Gas Station
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 9, 2024 as I was pumping gas from this *************** station the gas hose ruptured and spread gasoline over me and both the outside and inside of my vehicle. Fire **** was called. Station owner refuses to pay for detailing my vehicle. Lexus dealer recommendation and cost is attachedBusiness response
07/23/2024
To whom it may concern,
Due to the Florida weather its common for the gas hose to erode over time. We pay a third-party inspector to inspect all the equipment.Sometimes unfortunately these hoses may have tare inside and if pulled or over stretched they may break. For safety reasons, these hoses are designed with safety features to stop fuel from spilling in case of a break.
One the day of the incident, when the hose broke the fire department came and inspected the scene. The car for this individual was splashed with gas and it was cleaned by the cashier. The interior of the car was not affected by gas. He was offered to go to the restroom to clean his hands in case he needed it. He refused. The clerk didnt observe any gas on him or the interior of the car.
The next day after the incident this individual came back to the store and threw the estimate papers at the cashier.The police were called because of the physical assault and the nature of his threat.
I have attached a copy of the fire department paperwork from the day of the incident.
Unfortunately, because of his obnoxious behavior the next day we didnt get a chance to observe his car. If we had a chance to see his car in fact, needed a detail work we would have compensated him.
Thank you for your time.Customer response
07/23/2024
Complaint: 21976799
I am rejecting this response because:While I was at the gas station I asked station manager to call the fire department several times and each time she refused and was focused on spreading kitty litter on where spill occurred. My vehicle and I were soaked with gasoline and so I left before fire **** arrived to avoid additional damage to myself and vehicle. Seems to me that BBB should'invstigate' what happened to the person who was pumping gasoline when pump hose split. I have asked the station owner to cover the cost ($635.00) of my vehicle repair and was told to 'get lost' and 'take my business elsewhere'
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Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.