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ComplaintsforThe A/C Guy, Inc.
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 24, 2022, I reached out to The AC/Guy company for assistance with my AC unit, as it was not cooling properly. *************************, the service technician, arrived and I informed him that the unit was only 3-4 months old, he suggested that it might require Freon or may have a small leak. After inspecting the unit, ****************** concluded that it needed Freon, which would cost $300. ******************, said, given the age of the unit, its likely that there was a leak. To be sure, he recommended adding a dye, which would cost an additional $300. I asked ****************** what would happen to the $300 if there was no leak. He said that I would be refunded the money. I agreed to have the dye added, and I was charged a total of $600.Later, ****************** called me and said that he had been mistaken. I would not receive a refund if there was no leak, but the $300 would be credited to my account for future repairs. He was confident that there was a leak, given the age of the unit and the ****** would be applied for the repairs. I contacted the company's office, and they noted on the receipt that a credit would be applied for future repairs. However, it has been almost a year, and there has been no leak.I received a call from The AC/Guy company on August 8, 2023, regarding a promotion. When I mentioned that I was owed $300, the representative confirmed that a credit was on my account and transferred me to ***. I explained that I wanted a refund of the money, but *** transferred me to the service manager, ****. **** was unprofessional, rude, and loud. He proceeded to explain the company's policies and didn't review the notes on my account. I asked him to refund me the credit and he dismissed my request. I explained that I cared because it was my $300 for services not provided. **** continued to shout at me, and I told him he was unprofessional and an a****** He responded by calling me the a****** and hung up on me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.