Business ProfileforWe Florida Financial

Week of April 8th-Letter from WE that loan was due to mature. The amount due was stated as $3,609.63 Last payment should of been ******, I pay ****** online every month.April 17, 2024-Called WE to find out why payment due was so much higher than car payment. She stated that it looked like it was forced insurance placed on the vehicle from 2018. April 24, 2024-Sent progressive verification to the loan insurance department as told to do.April 30, 2024-Called to ask about progress and was told I needed a to send a declaration page for the month of February 2018.May 6,2024-Emailed declarations page.May 9 2024-Called to check the status Told it cleared and I was credited back ********. WE requested an additional declaration page from May 13-May 2018 stating I had insurance because I was still being charged $319.00. May 14,024-Called WE about the balance on the account and stated that I should have the credit on the account for ******** they said it was not there. Told them I was going to make my last payment online for my normal ****** (which should have closed out my loan) The person I spoke to went through my account and stated they could not find anywhere where I would have extra charges besides the forced car insurance that I was getting credited back. We determined it was interest I had been charged from 2018 on for this forced car insurance that I did not need, and should be credited back. May 24,2024-Emailed additional declarations page.Week of May 24th Received letter saying that my account had been ************************ the *******.May 28,2024-Received text from WE stating my loan payment for 2,912,83 was late and due 5/15/2024 May 29th 2024-Called WE to ask about the credit of ******* and they stated the credit was not on my account, despite confirmation. No one can determine the reason for the additional money owed at WE. I have paid off my loan in full and there should be no reason I owe WE any additional money.