ComplaintsforDecorative Ceiling Tiles, Inc.
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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Original order placed through ********** who sells ceiling tiles from Decorative Ceiling Tiles that are distributed by ******. Order placed through HD on 12/19/2022 with a "delivered by" date of 12/28/2022. As of 01/04/2023 my order had not shipped. I was told it was weather delays (based out of *******) then I was told the distributor closed because of the holidays but my order would be shipping on 01/09/2023. On 01/05/2023 I checked back - now my order is to ship 01/10/2023.I have been working with a woman ***** at DCT. I have tried to now cancel this order through her as it did not arrive in time for my project and she tells me she has cancelled it yet HD nor ****** have any record of her canceling it.Business response
02/09/2023
Hello ******,
I would like to apologize for this as it is not acceptable to delay orders for such a long time.
We have cancelled the order as per your request on 1/10/23
Since you have purchased from *********** any refunds would have to be with them.
I am attaching a screenshot from Commercehub where this order was cancelled by us.
Thank you
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.