ComplaintsforDF Pools, Inc.
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company remodeled our pool and we kept them for weekly maintenance after remodeling. The year contract was signed 4/15/22. The contract states my pool will be cleaned weekly, this has not occurred. They have missed weeks multiple times, yet I am not credited for the missed week. They installed a salt-water system yet they are constantly adding chlorine to my pool which is not appropriate if the salt-system pool is maintained properly. They actually changed the technician that comes to my house because they stated he was not familiar with salt systems. My pool has a spillover that hasn't been working I asked the technician he said it was because filter was dirty it still not working. They currently haven't come to my house in over a week, meanwhile my pool is dirty and full of algae. I have called and emailed them but they have not responded to me. I want out of the contract because they obviously do not have the personnel or expertise to maintain my pool.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.