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ComplaintsforWindham Shoe Shop
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The gentleman, possibly Mr. *******, that owns Windham's told me he could repair a $600 ****** and Bourke handbag after inspecting the bag thoroughly himself, in person. I was called 3 weeks after dropping off the bag off to pick it up. I was told when I went to pick it up that he could not repair it. I was handed the handbag in a plastic bag and was not shown it. I never received my shoulder strap. Upon inspection of the bag at home, I found out that he absolutely did attempt to repair it and destroyed the bag beyond repair in doing so. Being a professional in the leather and leather repair business, it was absolutely neglectful for him to attempt a repair something he could not do, it was negligent to permanently damage a bag beyond repair in an attempt to make a repair, it was negligent to further damage the bag in an attempt to fix his botched repair and then hiding the fact that he did so by saying he made no repair afterwards.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.