4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from ERIKA S.
3 stars08/08/2022
Buyer beware.- I attempted to make a online purchased using a promo code and encountered difficulty. I had 2 call multiple times to resolve and it gave me concern.Also, on the checkout page there is a BBB Accredited logo button icon and the BBB Accredited button is not on the homepage rather only at checkout, however, this business is not BBB accredited, which gave me concern.Before I submitted my completed order I decided to research my concerns at BBB and I found they have a very poor rating and many unfavorable claims, which also gave me concern.As a result, I am now suspicious and did not place the order.
Pureformulas, Inc. Response
08/09/2022
Thank you for contacting us Erika! We do understand your concern. Pureformulas has been in business over 10 years with the goal of providing great service and quality products to our customers. We are accredited by the BBB as this can be confirmed by the BB company also. We hope this experience didn't push you away from shipping with us and we hope to hear from you again in the future :)Customer Response
08/09/2022
Pureformulas- I am aware how long you have been in business and that is what is concerning. After 10 years you have scored a 1.2 star rating with BBB, who claims your business is NOT accredited , yet you claim and advertise it is. On your website homepage there is no BBB button icon. I only see the BBB button icon when I click "Proceed to checkout" from my cart. At the very bottom of that page is the BBB button icon and when I click it it opens up to your business profile page on BBB website where it is listed that your business is NOT BBB accredited. That is a conflict of interest. If your business is accredited then I need proof. Otherwise I choose to believe your accreditation status indicated by BBB.Review from Alice V
1 star07/22/2022
It is absolute a very poor services company with unprofessional staff and management. What they do is totally different from what in their website page posted. They shipped to the customer with the different product was ordered, but irresponsible for the wrong shipment. They are not shame to claim that even though the customer was doing business with them but the manufactory is responsible for the product, therefore, the customer should contact with the manufactory instead of them to resolve the issue. The customer has no knowledge who made the product. We need to stop this company in conduct such unethical business.Pureformulas, Inc. Response
07/25/2022
Thank you for reaching out to us *****! While we do understand your concern, please be advised that our team did notify you that the ingredients have not changed simply the labeling. We also discovered you are drop shipping outside of the US. We are no longer responsible for any items that leave the country. We would be unable to assist you further unless these items are returned. We thank you for your understanding.Review from ME G
1 star03/06/2022
Cardio-Lyph-Chelate - Tablets are very obviously spoiled. Pureformulas.com refuses to accept responsibility even after I sent a photo of discolored, stinky tablets.Review from Paul V
2 stars02/18/2022
While this company has a decent line of products, I gave them a lot of business, and my account was suddenly deactivated. Even after calling three times, I was never given a reason. Very frustrating. I don't understand why a business turns away easy profit.
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