Customer ReviewsforDiscount Mugs

This should be ZERO Stars. Products are great, customer service is terrible. I have had better customer service from an undertaker!!! While I'm still alive!!!Bottom line - Please don't call their customer service department on the phone, the person(s) answering the phone have no clue as to what they need to say or do, in order to answer a question, or solve an issue. Additionally, Discount Mugs sales people will ******* you with phone calls trying to sell items you don't need, and their phone protocol is the worst.I anticipate loving the products, but I hope I never talk live to them again....or just shoot me!!!

Thank you for choosing DiscountMugs. We sincerely apologize that our customer service did not meet your expectations. We value your feedback and will use it to improve our services. Additionally, we have noted your request regarding promotional calls and assure you that no further calls will be made. Thank you for bringing this to our attention. If you need anything, just let us know and we'll be more than happy to assist you.

False advertising on delivery dates. The whole process told me a delivery date of April *****. I received an email saying delivery on the 25th. As I track the package from the email, it says: Deliver April 25 in bright red font. But when you click on the tracking number, it goes to Amazon shipping, and the date was changed to the 28th. When I called, I was told that I should have paid for expedited shipping. Why would I do that when the date was within my window? Then acting like they can't control shipping was a garbage response since you sent it to Amazon to ship. Better business practice would be to give later ship times and have the order show up earlier.

Thank you for choosing DiscountMugs! We extend our sincere apologies for any inconvenience caused by the delay in the delivery of your order. We understand the importance of receiving your items promptly and regret not meeting your expectations in this regard. Please note that the delivery date provided at the time of your order is an estimated date, and it does not come with a guarantee of exact delivery. However, we are continually working to improve our processes to minimize such occurrences in the future. Your satisfaction is our top priority. If you require any further assistance or have any concerns, please do not hesitate to reach out to us. Our dedicated team is here to help, and we will do everything we can to ensure your experience with DiscountMugs is a positive one.

I ordered mugs and they looked pretty good. I was asked to write a review on their site, but that was before I put the mugs through the dishwasher. After one or two washes the logo started to peel away. Many of my friends that I gave the mugs to have let me know it happened to them too. They might as well have just slapped a sticker on the mug. A sticker might have lasted longer. They should warn people that the logo is not dishwasher safe. I would not have purchased from them if I had known that and I bet they are counting on that.

Thank you for bringing this concern to our attention, and we sincerely apologize for any inconvenience it may have caused you.
We want to ensure that you have the best experience with our products, and we appreciate your understanding. Regarding the mugs, we highly recommend handwashing them instead of using a dishwasher. The hot temperature in the dishwasher may potentially damage the imprint on the mugs.
Your feedback is invaluable to us, and we will take steps to improve our communication regarding care instructions for our products.

I purchased stress ***** for our company, but I was highly disappointed with the product. Upon receiving the order, the logo and information on the ball started fading away after only 20 minutes of taking it out of the box. Incredibly, letters were falling off, making it impossible to discern the words. One thing is for sure, I will not be using this company again.

Hi *****! Thank you for your feedback and we apologize for any inconvenience you may have experienced with the imprint on your order. As we set a high standard for ourselves, we would like the opportunity to rectify the issue and provide you with a resolution as quickly as possible. As per our last message, we will give you an update within ***** hours. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.

Did I have to do one star? This is the worst experience I have ever had with customer service. I ordered my mugs (holiday gifts) on Dec 3. I was upsold from 13 to 24. The estimated delivery date the entire time was Dec 14 or Dec 15. I explained to the salesperson that I had an absolute drop dead date of Dec 19, he assured me it would be fine. I kept monitoring the order and no progress ever happened. It took 24 hours to 'check with production'. Finally, I got word they would 100% be complete on the 19th. I paid extra for overnight shipping with promises that I would have them by 6pm Dec 20 (for our event on Dec 20). Yesterday, (Dec 19), I contacted them again. I was told they were boxed and awaiting Fed Ex to pick them up, assured I would be given a tracking number in an hour or so. Nothing happened! I have a Fed Ex account so I see when my addresses are used. It is the morning of the 20th. The Christmas gifts that I paid so generously for will not arrive. Discount Mugs does not even prevent to care and has offered nothing in the way of financial reimbursement. They really are the worst. They truly has zero concern for the customer.

They showed up quick and on time, but only one side printed and it was supposed to be 2 sided. Also the preview showed the logo being grey and instead it came in shiny and glittery looking. I know we chose the silver color, but it does not look like the preview at all, color is very different. I called and was told they can reprint them with the logos on both sides this time, but they will not change the color for me...

Hi ****! Thank you so much for bringing this matter to our attention. You are valued as a customer and every feedback is important to us. In line with this, we sincerely apologize for the inconvenience this has caused you. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future. If you have other concerns with the resolution made, just let us know and we'll be more than happy to assist you.

I ordered drinking glasses with my logo on them to handle out to my customers. After 1 WEEK, the logo was wearing off. Discount mugs offered to give me 20% off on a new batch of useless glasses. Serious waste of money. Do not order from Discount Mugs, you will regret it.

Thank you for considering Discountmugs.com for your custom needs. You are valued as a customer and every feedback is important to us. In line with this, sorry for any dissatisfaction you may have experienced with the order you received. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.

Sent us the incorrect item for a 300 mug order. Were supposed to be "Magic Mugs" which is clearly shows on my invoice. Somehow the production got through the "INSPECTION" process on their end and we were shipped ordinary white mugs. I spoke to 5 different agents over the course of 8 days only to get the runaround with the refund process. I was told refund was processed 6 days ago, I just got off phone with agent telling me it hasn't been approved by billing and it will take another week. First time I was trying to do business with them for a new gift shop item, will never recommend or do business with again. I now have to go to my bank to dispute almost $3,000 order.n Buyers beware!

Hi ******! Thank you for considering Discountmugs.com for your custom needs. On behalf of our business, we sincerely apologize for the dissatisfaction you may have experienced with the order you received. We will use your feedback on our continuous product evaluation to further improve our list of merchandise and services. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future. 

I just want to give an update discount mugs responded to my review with this "Thank you so much for reaching us and we sincerely apologize for the inconvenience this has caused you. We value you as a customer and want to do everything in our power to ensure that you are completely satisfied with your order. If you need anything, please let us know."when I had originally been on the phone the other million times with them they refuse to come to a compromise on anything so that is a lie do not work with them you've been warned and as you can see from NW W response they've done the same to him.they don't care that your order is delayed or that the quality is terrible. do not give them your money. they don't follow up and they just take your money and run. If I hadn't been on the phone with them EVERY DAY they would've just never sent my products. you know what ***** stolen money is to the government grand larceny I really not doing a chargeback or even taking them to small claims court instead of this stupid bs. DO NOT work with them go to 4imprint so much better quality is much better too.

Hi ******! We sincerely apologize for the inconveniences we have caused you and for the dissatisfaction you experienced with us. We promise that we will be better as a business and will try our most effort in improving our ways and procedures in every cases we get. Thank you.

I placed an order for 100 pens. The proof looked good but when I got the actual pens. Aye! The print is so tiny you need a magnifying glass. Some pens do not have a complete imprint or the imprint is too dark or light.The actual pen colors are beautiful and most of them write well.I'm disappointed. I have 100 inferior marketing pens. Never again and I would not recommend this company.

Hi ****! Thank you for raising this concern to our attention. Please be advised that imprint size allotted for the pens are shown on the website. We also sent you a message regarding this matter. Looking forward to hearing from you. Have a great day!