Business ProfileforAble Air, Inc.

I've used Able Air since 2018, who performed AC maintenance every 6 mos so I'd have peace of mind & have a well-functioning/well maintained unit in FL (so I thought). On 8/4/23 (afternoon) my AC started to not hold its temp setting ( Able replaced thermostat on 1/10/22) (the temp kept rising on thermostat 3° above setting). I called a service that works late--my condenser needed freon. This service advised my handler was rusted, as was the drip pan (the handler is in the garage attic-the AC unit was installed by Able in 2016), so I climbed up the ladder & looked for myself; that pan hasn't been cleaned out in years, as it has 1/4 inch crud in it (I have pics), the handler had water droplets all over the bottom & was continuously dripping water into the rusted pan (a Clognever unit I've leaned would have prevented this). Able was once a reliable company, but during the last 1 1/2 yrs, Able's techs appeared to not know what they're doing (take advantage of older folks) or just didn't care. I started going through my receipts (I have them all). The tech who was here 15 minutes on 3/13/23 wrote on work order he'd "vacuumed" the drain line, etc. I followed this guy around, and he didn't vacuum anything. I called Able the following week and asked why they'd never informed me of handler/pan rust issue on this 7 yr old unit, and to get someone out to address this. Able sent some neophyte who didn't know anymore than I, he didn't open the handler or run a diagnostics on it, but advised I needed a new $4500 handler, that it wasn't under warranty (I thought it was warrantied for 10 yrs), that due to rust I shouldn't spend $1200 to replace a warrantied coil (the labor wasnt under warranty), that why do that because I needed a handler anyway-Able sent me an estimate. I fixed the dripping myself by adding a fan on a timer, I also got a 2nd opinion-I don't need any of these replaced. The new company did a thorough inspection-opened the handler, etc. Able has failed.