Business ProfileforCoast Refrigeration & Air, Inc.

I found Coast Air & Heat on the internet relatively close to my home location and invited Coast Air & Heat to diagnose an AC problem on July 7, 2022. The AC unit was only 9 years old. Coast Air & Heat was not the initial company that installed this original unit. They did find a problem and I authorized them to fix a short term solution. I was charged a Diagnostic/trip charge - Residential Diagnostic fee of $ 94.00, Refrigerant R-410A - 6 lbs, $ 438.00 and Leak search - Leak Check Level 2 which includes: Condenser leak check and evaporator leak check. I did pay this bill, but, several days went by and it looked like I was double charged for diagnostic services. So, I placed a call to JOHN, the owner / manager, Call went un-returned. Almost 2 weeks went by without any calls from John or this company. It is the middle of the summer and apparently I have a leak in the feeder tubes, leaking VERY expensive refrigerant and NO ONE from this company is returning my calls. The original technician did not what the cost would be for a permanent solution. The technician said that someone from his company would get back with me in a few days with a permanent solution and cost. After 3 weeks since the original leak detection by the technician, I finally found someone at this company and they said they sent by email on July 18, 2022 two proposals. I NEVER received these proposals. I did not accept any of these proposals and told the customer service person, I want a call back from JOHN, once again to discuss my initial diagnostic billing, I NEVER received any phone calls at all from anyone from this company to date (Oct. 13, 2022) I am seeking a REFUND of $ 138.00 which is the 2nd leak search fee for the condenser and evaporator leak check because this was included in the $ 94.00 fee. I want this refund applied to my credit card that is on file with Coast Air & Heat or can furnish upon your request.