Business ProfileforComfort Experts USA, Inc.

Date Completely full and new AC unit replaced was 6/15/2023 Amount paid for unit $10,200 Completely full new ac unit put in. Account ******* 8/19/2023 Ac unit broke it was not cooling off the house. We called them on 8/15/23 and a technician was sent out and discovered that the inside vapor coil was not working. We were told the part is ordered and should be in by 8/25/23. We have expressed to them all week we have 3 people in our home with High Blood Pressure and a child with Type 1 diabetes and it need to be done by the weekend. My husband called Thursday afternoon and was told Angie would call him back and she never did. My husband called again at 430pm and was informed by Shannon the part was not put on the truck and will not be here when they said it would be and MIGHT be in by Monday 8/28. Everyone at this company is rude and not willing to see this an important issue. This company refused to have this part overnighted. So as of 8/24/23 we have another 5 days of this. This company did drop off 2 portable units and they are barely keeping the 2 separate room under 82'. This heat is a health concern for 4 people and 2 animals in this home. Now we can barely get anyone on the phone let alone any honest answers. This unit AC unit made it 2 months and with $10000 dollars owed on it.