Business ProfileforRoyal Tiger Imports, Inc.

Good morning,

This is a response to the review left by ************** regarding his experience with us.

On March 15th, ************** placed an order with us for a B Grade Yugo M48 Mauser Rifle. These rifles are listed as B Grade condition,and the description is also set to reflect the general condition of what we have. In the description, it states that the general condition of these rifles is fair due to them possibly having cracks in the upper hand guard and cracks in the stock; stocks WILL have dings, dents, scratches, and heavy wear. They may have modifications that were done while they were in ********. It also states that the rifles may have pitting and surface rust due to the age of these rifles and from sitting in storage in ********. The bores on these rifles range from poor to fair, with little rifling left. We made sure to mention that they may have some small broken or missing parts such as the extractor, front sight,safety lever, etc.

************** reached out to one of our representatives,*******, on March 27th. He forwarded photos of the rifle he received, along with photos of the bore. He stated that the rifle itself looked just as described on the outside, but that the bore was worse than advertised.What he received was a B Grade Yugo M48 Mauser that was in fair condition, as described, with a poor bore that has minor lands and grooves left. Photos are attached for reference.

************** insisted on returning his rifle for a refund. Per our terms and conditions, which are available to view on our website; we would accept the return of his rifle and issue him a refund, minus the shipping cost and there would be an additional 20% restocking fee. If we accept a return due to an error on our end, we will refund the customer in full, including shipping and no additional restocking fee. However, ************** received a rifle that was exactly as described, so we would not be able to refund him for shipping due to us paying for a return label to receive the rifle back and we would be keeping a 20% restocking fee.

We offer exchanges of products, if desired but ************** stated that he was skeptical about doing an exchange as he did not want to receive the same or worse in return. We would not have sent him something that was worse, as a replacement rifle.  
Once ************** told us that he was going to report us to the Better Business Bureau after us attempting to resolve the issue, we closed his customer account and decided we would not do business with him anymore if he was not willing to accept our terms of sale & resolutions - which is to be expected.

The option to either exchange the rifle or return it for a refund minus the shipping cost and a 20% restocking fee, still stands. This is in line with our policy that was clearly stated before the sale of the firearm to **************. We want to make sure ************** is satisfied, not dissatisfied.

Thank you,

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