ComplaintsforAndretti Thrill Park
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The interaction happened on 1/8/23. I paid $100.44 for 2 all day passes for my kids. We have dropped off our kids multiple times at Andretti's, but this time they called and said we could not leave them there. I said I understood and would like a refund for the 2 all day passes. The general manager said they do not give refunds. I explained I understood that my kids had been there for 30 minutes and I would pay for an hour, but to not refund me for the all day passes was unacceptable. The GM declined this solution. The way he acted was very rude and condescending. In the end, I walked out, paying for two all days passes, and no refund of any kind.Initial Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
7/25/2022 my teen children went to Andretti s to ride the go carts. My daughter told me the cashier said I needed to come in and sign a waiver to allow them in. I did , however I got a call within a half an hour from my daughter saying that they will not allow us on the rides without the parent, so I went in and asked to speak to the manager for a refund since no one told me that I had to be there the whole time as I paid and checked them in and due to the fact they haven't rode any rides. They refused to issue a refund and said this has been their policy for 10 years which I was unaware of because on many occasions my kids have been there with no parent. If that is their rules so be it and now I know however I believe I should get a refund due to the circumstances now I am -70 dollars due to poor communication from them and my kids didn't get to enjoy any rides.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.