Business ProfileforUrban Air Trampoline and Adventure Park

Birthday party may 5th 2024 @1030 am in ********* **. I can totally understand why they are not Better Business Bureau accredited!! Manager **** has absolutely no customer service and disgusting attitude towards her customers. Dont feel like you can express to her any issue you may have as she will tell you she flat out does not care about repeat customer or customer satisfaction as shes still going to have customers. After expressing concerns she then threatens to kick you out of the establishment, which is her right of course but is it a valid reason, absolutely not. She is unprofessional and I do not recommend doing business with this location. Phone booking service was great especially for taking the complaint as they are a franchise and no way to speak to the supervisor directly. Party would have been worth the amount paid if they didnt decide we just very recently stopped and werent honoring the PLAY ALL DAYthat was supposed to be included but we were then limited to only our party time and asked to leave right after. They kept pulling my son out -height so he didnt get to enjoy his party. I booked well over a month out and the only reason on deciding to go with this place was the play all day and the access that I spoke in depth about with the woman I booked my party with. After expressing my concerns with the unprofessional manager and her threatening to kick me out she then took the hostess away as punishment and banned me from speaking with any of her staff. They never gave any of my last arriving guests bands to jump and we never received our guest child scratch off tickets. At the end I went to go find out the costs and speak about what we were at that point more ripped off for and she had already charged my card without my authorization in her best efforts to not be professional and do her job by finalizing a sale correctly or being in any communication about charges and when I asked how much she charged me she said I would receive an email.