ComplaintsforCypress Bank and Trust
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm the Beneficiary of the **************************** Revocable Trust. I'm entitled to record from the trustee Cypress Bank and Trust. I've requested the financial statements from 2023, the documents related to *****, ************* ******************** legal fee billing records since they became trustee, my BCBS documents and tax records for the trust. They've refused my record requests throughout all of 2023. The beginning value of the **************************** Revocable Trust was around $875,000. My brother ************************ is cotrustee with Cypress Bank and Trust. ************************* if Cypress Bank and Trust can make this happen. Thanks.Business response
02/11/2024
See attached cover letter from Cypress Bank & Trust with Exhibits in support of its response to the Complaint by *********************** ****.Customer response
02/22/2024
Complaint: 21145680
I am rejecting this response because:So they have 30 days to respond? Thanks again. Hate to risk being repetitive but I think my request was documentation regarding.*Blue Cross Blue Shield*State Farm policy*Legal servives 4/2021-1/2024*All of 2023-1/2024 Financials*Spartan Property Mgmt docs*the trust assets in my nameThey're hiding because they're caught in this scheme. Anything you can pry out of these crooks is greatly appreciated. Hope 2024 is starting off well for you.Also add that they are $1,383 behind with my stipend. I have to pay $700 on my power bill by early March. I'm also $200 behind with my taxes.
Sincerely,
***********************Business response
03/12/2024
See response from CB&T and ***************** regarding BBB's second request for additional information.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.