Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Jason S****** invoiced us 1 week prior to closing that we owed $23,000 I have documentation that we do not owe him any more money than what has already been paid. There is faulty work still unfixed on the completed home. There are faulty craftsmanship that Mr S****** has refused to fix correctly. I have emailed S****** homes back and forth about the errors on their invoices.
Business response
05/25/2023
We notified Mrs. ******* upon our receipt of final invoices from our vendors. We gave her the option to delay the closing if she needed more time to make the payment. We discounted the amount due from $22,493 to $21,042 which she signed agreeing to pay. She paid $15,000 upon signing the agreement and said she would pay the balance "shortly after closing" in her own words. She moved into the home in January of 2023. I have followed up with her several times since closing with no response. I finally had to send her to collections.
I feel she is now resorting to slander in an effort to get me to waive her debt. We have pictures of her beautifully completed custom home on our website and a signed move in checklist stating the home was completed to her satisfaction. We stand behind our work and have 1000's of happy homeowners to prove it.
Business response
06/05/2023
The breakdown of the over/under allowance items plus material cost increases is attached. Detailed documentation for each item was provided to Mrs. *******. She did not pay a 25% markup on the overages as this was discounted at $1,450.65 and labeled as a courtesy discount on the attached.Customer response
06/06/2023
Complaint: ********
I am rejecting this response because:I have attached details for each line item we have been billed for and the $15,000 that was paid 1-27-23. We have overpaid by $2189
Sincerely,
***** *******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.