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Business Profile

Digital Advertising

The Original YP Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Advertising.

Complaints

This profile includes complaints for The Original YP Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Original YP Network has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yellow pages - Multi-Channel Ads - scam ***** keep scamming, they offered marketing for $500/month on ****** ads, bing, ******** and insegram - I asked them not to renew after 3 months and kept sending email to ******, ***** and ****** Ara **************** whom send me email that they will not renew it after the 3 months in writing, and I record the call)They promised to give access to the account to see results ( ***** ****** sakes person who contact me **********************************)They gave excuses why they cannot advertise on ******** and Instagram, and I agree for them to do ads on ****** and bing as they promised Kept contacting ****** ******* ********************** from yellow pages over and over that I do not see any ads and do are my customers whom I asked to do some search ********************************************* Yellow pages never share keywords, or want to share, they sent reports for ads running a ng on ****** ads Running my website on ****** ads tools showed no ads running even that I received reports from yellow page, theyy scamming companies telling them they running ads meanwhile they do nothing ( at least ****** tool show no ads running ) ********************************************* Do not ever use yellow pages services, it is the second time I tried them, I tried many years ago and thought this time will be better, they told me there is new Ceo, seems a scam company always stay the same DO NOT USE Yellow pages

      Business Response

      Date: 12/17/2024

      This has absolutely NOTHING to do with The Original YP Network. Review the provided documents and address this with the correct company.

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. it seems that i had the wrong company name ( i thought i was right )

      i replace the complain again with the correct company Yellow Pages this time i hope all will go trough


      Sincerely,

      ***** *********

    • Initial Complaint

      Date:04/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please delete this listing. It shows my personal name instead of the business name. The address is all wrong (e.g. Business is in *****, not *******). I tried to update this on my own. Too much run around . Please get rid of this entirely.

      Business Response

      Date: 04/17/2024

      This is not from The Original YP Network. Please review the attached and contact the appropriate company with your complaint.

      Thank you and have a great day,

      Daniel

      Customer Answer

      Date: 04/17/2024

       
      Complaint: 21584057

      I am rejecting this response because:

      I am disputing with a yellow pages in BBB of ***************. Why is the response from yellow pages of CANADA?

      The parent company of the yellow pages with the error is Thryv. The whole system is in ***. Again, why is a yellow pages exclusively in ****** presented by the *************** BBB as a place to make my complaint?

      Sincerely,

      *****************

      Customer Answer

      Date: 04/17/2024

      Here is an attachment showing the *** of Original YP listing the incorrect information. Proof positive Original YP has the listing and is publishing it as of today.

       

      Customer Answer

      Date: 04/17/2024

      Yes, the response was technically correct, however, functionally inaccurate. There are two (2) yellow pages groups doing the same thing: 1) "The Real Yellow Pages" and, 2) "The Original Yellow Pages."

      My first screen shot was incorrect as I posted number 1. However, had the respondent looked in their own database, they would have seen the exact same error and could have resolved this without additional back and forth.

      Yes, I now realize this company "The Original Yellow Pages" (number 2 above), aka Yellow Pages Directory Services **** aka The Original YP Network.

      Please cease with the thoughtless dismissals and finger pointing to other "yellow pages" websites and clean this one off the record.

      The listing found on the website "The Original Yellow Pages" is being uploaded here.

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original YP Network. Billing ** for services we never signed up for. Invoices look real and my bookkeeper accidentally paid one a year or so ago. They continue to send invoices. They even spell my law firm's name incorrectly in their fake ad. "******* Peteren Law" rather than ***********************************. My account number that they have given me is *****************. The invoice number that they sent me (at least the most recent one) is RN-*******-00.I have never knowingly signed up for their services and do not want to advertise with them. From the looks of the complaints lodged on BBB there business model appears to be creating fake ads and sending invoices trying to collect. I wish to be removed from their list and not receive anymore fake invoices.

      Business Response

      Date: 04/04/2024

      ******* *********** signed up to advertise their business in 2022, they have received numerous invoices to continue their annual advertising. This is the first time we have received any communication from ******* PETEREN LAW regarding their advertising. We have cancelled the account as of this correspondence.

       

    • Initial Complaint

      Date:11/16/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company received a bill stating we owed $465.00 - We have never spoke to this company nor have we looked into this type of service. We contacted The Original YP Network and they continue to send more invoices/bills monthly. This "company" is scamming people and they harass your company when you do not submit payment. Please stop them from contacting us!

      Business Response

      Date: 11/17/2023

      *** ********* ***. has been advertising with The Original YP Network for over 10 years. *** ********* **** started advertising in October of 2013 and continued each year until this notice. Their account number is: ****************** Based on this information we will be cancelling their account and permanently deleting their enhanced advertising across our entire network.

      Customer Answer

      Date: 11/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

      Business Response

      Date: 11/17/2023

      We believe that ***** ****** **** ********* ****) owes The Original YP Network an apology.  This is based on the FACT that *** ********* ***. has been advertising with The Original YP Network for over 10 years and without any direct contact made a fraudulent statement about The Original YP Network; specifically, the statement “This company is scamming people” additionally, ***** ****** stated “We have never spoke to this company nor have we looked into this type of service”

      We realize business like this “hide” behind the BBB so they don’t have to face the true facts and admit when they are wrong, we know we will not receive a reply from ***** ****** (*** ********* ***.) to correct the fraudulent statement but who knows, stranger things have happened.

    • Initial Complaint

      Date:03/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously filed a complaint from two fraudulent businesses named "YP the Real Yellow Pages" and "YP Connects". This complaint to BBB thankfully stopped both fake companies from sending me fake invoices. Unfortunately they have started up again under a new name called "The Original YP Network". They started spamming me again with fake invoices which look quite convincing. If I didn't know any better I might have paid the invoices. Please help. These people should not be allowed to do this.

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a bill for $809.80 for services we never requested. When you go to their website and search for a plumber in our area you get no results found. If they are promoting our business so we are on the top of the page like they claim why do we not come up at all. Or any other plumbing company for that matter. How do we even know this company is legit and not a fraud? I do not feel we owe this bill. We sure couldn't bill our customers for services we never gave.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/08/26) */ ********* PLUMBING was just sent an offer to advertise with The Original YP Network. They have never advertised with us prior and the OFFER is to place them at the top search for their specific classification. We have cancelled this offer for ********* PLUMBING and removed them from all on-line advertising.

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been receiving bills from this company, yet we have never ordered nor spoke with this company for advertising. The bills arrive and are to be sent to the attorney. This began in 2020 and it is completely outlandish to allow companies like these to exist in the USA. Where are the politicians on this subject? Why haven't they been stopped already? We are demanding them to stop sending invoices and remove all of the charges they fraudulently/incorrectly implied. I have a stack of them if you need them after you review this statement.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 5, 2022/08/26) */ *********** signed up with The Original YP Network starting in July 2018 and has renewed ever year until this BBB notice. Not sure why they are claiming they have not advertised with The Original YP Network. However, their current invoice for 2022 is substantially past due and based on their false claim we have cancelled there delinquent account and turned it over.

    The Original YP Network is NOT a BBB Accredited Business.

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