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The Grand Manor has 1 locations, listed below.

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    Business ProfileforThe Grand Manor

    Event Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1450 Sarno Rd, Melbourne, FL 32935-5208
    BBB File Opened:
    1/5/2023
    Contact Information

    Principal

    • Event Coordinator

    Customer Contact

    • Event Coordinator
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 7/30/2022 I paid the Grand Manor $535 to shut down their restaurant that's inside of their wedding venue. I got married on 12/10/22 there and if i didn't pay to close down the restaurant part then people could just come and go as they pleased, it was recommended we did that. On the night of my wedding they let another wedding party have their wedding rehearsal at 8pm which is outside in the "garden" section. After their rehearsal that wedding party came into my reception through the restaurant that i had paid to close down so this wouldn't happen. I also paid $8,500 for an open bar and they also had drinks while inside the "closed" section. They put signs outside that said "closed for private event" that went ignored. The other wedding party was getting married the next day so they knew about closing the restaurant down for an event. I have reached out to the owner several times and went back to the facility. The ladys in the office have apologized for this and said they will no longer be having rehearsals like this, but i feel like my wedding shouldn't have to be the "example" wedding so this doesn't ruin someone else's wedding. The owner doesn't feel anything was wrong. He said he was sorry i felt this way. I would like to be compensated for closing down the restaurant and still letting strangers in and on top of them drinking for what i had already paid for.
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    Customer Reviews

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