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ComplaintsforThe Melbourne All Suites Inn
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Complaint Details
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Initial Complaint
05/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We stayed at the hotel March 6-8. Our first night, we found insects crawling on the walls and furniture in our room. We contacted the front desk and they relocated us to another room. In the second room, there were fewer bugs, but they were still present. Additionally, there were toenail clipping on the floor, hair in the bed, and a severe amount of dust on the beside lamp. We told the hotel about all of these problems upon check-out, but they said they were unable to provide a refund as we booked through Hopper and not the hotel directly. They provided us with a 1 night voucher to stay with them in the future. Tried to get a refund through Hopper, but the hotel would not authorize it as we had accepted the voucher as they had told us that was our only options. We will definitely never be staying here again even with the voucher. We tried to contact the hotel again on several other occasions and the manager never returned our calls which was the the most annoying. Wouldn't normally be this worked up over a crappy hotel, but we intentionally picked a place that was slightly more expensive than just the cheapest off-the-highway hotel. Not worth the extra money at all.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.