ComplaintsforOrion180 Insurance Services, LLC
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Orion 180 sent an email that they will cancel my home owners insurance on July 21, 2024, because, home inspection says my hot water heater is in the attic. This is false, my hot water heater is in a room off the guest bedroom on the 2nd floor. My attic is above the 2 story house and you have to pull down the stairs to go up to the attic.This is unethical to cancel me based on false information. I clearly communicated with my insurance agent about the location of my hot water heater being on 2nd floor and not in the attic.Business response
06/24/2024
Hello,
After reviewing the complainant's policy, it was found Orion180 was not made aware of the water heater tank location until post inspection report review. The pending cancellation was issued on 6.21.2024 with contact issued to the agent and primary insured of record. The primary insured contacted Orion180on 6.21.2024 regarding the pending cancellation, which they were informed a manager would review the findings and make follow-up contact Monday, 6.24.2024. The inspection report has been reviewed and contact will be made with the insured regarding the removal of the pending cancellation today, Monday 6.24.2024. The customer care team will be happy to answer any further questions regarding this BBB Complaint.
Thank you.
Customer response
06/24/2024
Good morning,
got a voicemail from Orion 180, ************. After I informed them that my Hotwater heater is on 2nd floor they have decided not to cancel my home owners policy. I am happy to accept their decision.
sincerely,
***************************;
Customer response
06/24/2024
Good morning,
got a voicemail from Orion 180, ************. After I informed them that my Hotwater heater is on 2nd floor they have decided not to cancel my home owners policy. I am happy to accept their decision.
sincerely,
***************************;
Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Good morning,
got a voicemail from Orion 180, ************. After I informed them that my Hotwater heater is on 2nd floor they have decided not to cancel my home owners policy. I am happy to accept their decision.
sincerely,
***************************;
Sincerely,
*****************************Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** was providing home insurance for my house back in 2022 and into 2023. After this period we switched insurances providers due to the cost increases in our policy. ***** did not turn off our policy though and when the mortgage company paid out the yearly insurance premium Orion accepted the payment. After contacting them about this issue they stated that they can only return part of our payment, approximately 2 months worth of the policy, despite being given the document with the new insurance. When trying to speak to someone in management I was told that they would call me back om ***** hours, which they have not done. No claims were made during this period. I have never experienced anything like this with other insurance companies.Business response
06/10/2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced. Regarding your policy cancellation, our records indicate that Orion180 was not notified of your carrier change until after a renewal was generated. To ensure smooth transitions, we advise insureds and agents to contact us immediately when changing carriers, as outlined in our policy guidelines. In response to your request for a manager's call, our customer experience manager did attempt to reach you and left a voicemail. Unfortunately, we did not receive a return call. We are committed to providing excellent service and would like to resolve this matter promptly. Please feel free to contact us directly at ************, and we will be happy to assist you further.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.