ComplaintsforChristian Care Ministry, Inc.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been using Medishare as an insurance substitute for a couple of years as I do not have employer paid insurance. I signed up for ACA insurance on January 15, ****. The policy hunter instructed me to call Medishare immediately and tell them I would be under an ACA policy beginning February **** and that I would be due a refund of the premium I had paid at the beginning of January ****/end of December 2023 in the amount of ****** paid from my checking account. I began calling Medishare customer phone number on January 16th. I followed the prompts inputting my social, DOB, etc. I was on hold each day that week for over 30 minutes some times with no answer. I then began to repeatedly email them. I received autoresponses. I did not receive a response until today telling me that I would not be "released" from my membership or be due a refund because I did not contact them 15 days prior to the end of the month. Had they had someone to answer their phones on January 16th, or answered any of my emails I would've been able to cancel within their parameters.

  Business response

  01/30/2024

  Medi-Share appreciates your time as a member and regrets any difficulty you may have encountered in withdrawing your membership.  We have attempted to reach out to you to confirm that your withdraw date is February 1st,2024.  If you have any questions or comments, please reach out to the individual assigned to your case.  Thank you very much.  

  Customer response

  02/01/2024

   
  Better Business Bureau:
  
  This is what I was trying to accomplish from the beginning. Their initial response was to make responsible for additional months because they had no one to answer their customer service line or respond to my emails until I filed a BBB compliant. Once I filed a complaint, I got immediate response via email. I don't have phone calls as my cell phone provider blocks spam calls.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had surgery on 8/6. I had to pay everything up front. I have also had to pay all subsequent follow **** This hospital does not accept Medishare (MS) ******* Health West). I was told by Medishare just to get a letter from hospital stating that and they would reimburse me. I did. I also had to have a 3 way call with their rep so she could verbally hear hospital doesn't accept ******** said it will get processed. It hasn't. I then was requested to get a HFCA form. Hospital wouldn't give to me. I begged CFO to release. She begrudgingly did stating MS was horrible to work with and they had shady practices, hence why they won't bill them. I sent HCFA to MS. I also sent itemized statement, proof of payment, ICD codes, CPT codes, TIN #s, NPI #s, billing address. There is also a Gastro intestinal practice and a lab at another hospital that the same thing is happening with. Literally everything that is possible in my control had been sent repeatedly via their email. They just keep stating: something is missing and therefore inactive, thus not getting reimbursed. I have $30,000 in medical bills they are not paying for. I have been a member with them for 12 years and paid faithfully. For a Christian based business, they are painfully disappointing and incredibly frustrating with respect to what they say and promise vs. what they actually deliver.

  Business response

  02/06/2024

  Medi-Share regrets any challenges you have faced in getting your bills processed. When providers submit standardized medical billing forms directly to Medi-Share as required by the Medi-Share Guidelines, bills are processed in a timely manner, but when there are exceptions to the required process, or when information is missing, resolution may take longer.  Medi-Share has been actively working on your behalf to complete the processing of your bills.  Please direct any questions or comments to the individual assigned to your case.  Thank you very much for your valuable membership.  

  Customer response

  02/06/2024

   
  Complaint: 21195527
  
  I am rejecting this response because: I am only partially rejecting since the bills have yet to be paid but I do appreciate *** rep **** has actually started communicating and appears to be working on the situation. It is by no means resolved and therefore I am unable to accept resolution at this time but hope to do so in the near future if and when I receive full reimbursement. 
  
  Sincerely,
  
  *********************

  Business response

  02/14/2024

  Medi-Share has been contacting providers on your behalf to obtain the guideline-required standardized billing forms to process your medical charges.  Without these standardized billing forms, processing of medical bills can be delayed due to incomplete information.  Medi-Share recently issued a  reimbursement to you and other bills are working their way through the processing queue. Please reach out to the representative assigned to your case if you have any questions or comments.  Thank you very much.   

  Customer response

  02/15/2024

   
  Complaint: 21195527
  
  I am rejecting this response because while MS is finally working diligently on my behalf, which I appreciate, they have yet to fully resolve this issue.   There are still many denials or in process bills that they have already received  all necessary documentation yet have not paid them.  Some denials are bogus like excessive charge.  I have no control over that since it is a medical bill I received after paying in full, after care was received.   Some of them are now 9 months old.  
  
  Sincerely,
  
  *********************

  Business response

  02/23/2024

  Medi-Share has processed all of your eligible bills on record and checks have been issued to you, your providers or amounts applied to your Annual Household Portion where warranted;however, some charges are still pending where only partial information has been received. In these cases, Medi-Share has reached out to providers on your behalf to obtain the missing information needed to process the charges.  Unfortunately,without the guideline-required standardized medical billing forms, bill processing can be delayed.  Please reach out to the representative assigned to your case with questions or comments about individual bills. Thank you.   

  Customer response

  03/07/2024

  I am still waiting for Medi-Share to pay bills.  I didnt respond to last one because there was no specific timeline mentioned.  They have not fulfilled responsibility.  Please keep claim open.  

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After being unable to reach someone via telephone after numerous attempts, I decided that I did not want to continue my association/membership with Medi-share. I paid in November but the medical sharing benefits were set to begin January 1st, ****. I began trying to reach them and was unable to via telephone so I began sending them emails. Copies attached. I received one response via email when I sent them an email saying that I had closed the account the AutoPay was connected to and I needed to change it. I sent that hoping that I could remove my banking information from my account, effectively canceling my account but I am unable to remove the banking information. I am desperate - I can't afford to have $379 taken out of my account since I already have a different medical sharing program with ******************* and am paying for that one.

  Customer response

  01/04/2024

  I have attached the autogenerated "Thank you for contacting us" emails.  The first one I received was 12-24-2023.  I received 4 before I received the "Regarding your Withdrawal" email.  I have requested the link to the Medi-share Guidelines spelling out the details to withdraw from membership and informed them that I have made a complaint to the BBB.  I received another "Thank you for contacting us" email at 8:43 pm today.  My first request to cancel my membership was December 5, 2023. 

  There was not enough space to add my response to their "Regarding your Withdrawal" email and I don't know how to do Zip.  Here is the text below: 

  Subject: ********* to Medi-share Guidelines regarding withdrawal from membership
  ******* ****** Alderman <***********************> 8:43?PM (16 minutes ago)
  
  Please send me the link to the Medi-share Guidelines regarding withdrawal from membership. I have communicated with the Better Business Bureau regarding your lack of response to my repeated requests to cancel my membership.  
  
  ******************************** ********
  
  Withdrawal Case#: 04593332
  EFT Stop Case#: 04593331

  Business response

  01/10/2024

  Medi-Share would like to apologize for any difficulties you may have encountered in withdrawing your membership.  Your withdraw request has been completed as per an email that was sent to you on January 6th ****.  Your refund request has been submitted and is pending approval.  Please reach out to the individual assigned to your case with any questions or comments.  Thank you very much.   

• Initial Complaint

  10/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was seen for neck and shoulder paint from April to June 2023. ********** denied all of the claims for payment until I provided additional documents. The provider sent the documents to **********. Today, 10/4/23, I received a letter from ********** dated 9/22/23 stating, “Your medical bills for cirrhosis of liver cannot be considered for sharing at this time because we are in need of additional medical records to complete your review.” I do not have cirrhosis. I’ve never had cirrhosis. No where in my medical records does it ever indicate this diagnosis or treatment whatsoever. ********** is so far off base with this, and I am being threatened by the medical facilities to be sent to Collections because the claims process has been taking so long. Furthermore, I could not receive further treatment for neck/shoulder pain because ********** denied payment.

  Business response

  10/16/2023

  ********** wants to resolve any misunderstanding regarding billing.  **********’s processing of medical bills is based on information submitted by the providers and by **********’s member-voted guidelines.  The submission of corrected medical records and medical bills by your provider should resolve the issue.  Please reach out to the representative assigned to your case if you have any questions or comments.  Thank you. 
  

  Customer response

  10/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  04/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I initially called in on 4.14.2023 to cancel my membership. A recording played saying they were in a training for most of the day so calls were not being answered. I called back on today on 4/17 and they tell me my membership has to be canceled more than fifteen days before the next 1st of the month, so my first cancel date is 43 days later. Or 46 days later than my original call in date. What a scam!!! Why can't I just call in and cancel and it be effective on the day I call in? Medishare has to play some legal jargon games to increase revenue and that is UNFAIR!

  Business response

  04/20/2023

  Medi-Share regrets the difficulties you encountered in attempting to withdraw from membership.  A task to withdraw your membership as of May 1st is in process.  Your monthly share for the month of May that was drawn by Auto Pay on April 15 is in the process of being refunded.  Please reach out to Medi-Share Member Services at 800-264-2562 with any questions or comments.  Thank you very much. 
  

  Customer response

  04/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ***** underwent surgery on 1/12/23 for breast implant exchange and developed complications. Then underwent emergency surgery on 1/13/23. Provider failed to approve either of the surgeries since the initial surgery was initially filed as elective. I provided all information requested on 2/7/23 and 3/9/23 to reevaluate initial surgery. I called again on 3/10/23 to see if they received all information and was told both the 2/7/23 fax and 3/10/23 email info were received and would be processed. I called back on 3/13/23 and spoke with Debra a supervisor who I had communicated with several times and was told it takes a little more time for the review to Happen. Called again on 3/23/23 and Debra said give it a few more days. Called again on 3/30/23 and spoke with supervisor Andrea who said the information is still in the cue and if there is not an itemized bill with codes that it will not be processed. I informed her that the letter from the surgeon for the initial surgery included all the codes required during the surgery. Andrea again said without the individual codes there would be no processing. During my several hours of telephone conversation with Debra, she understood my situation and that everything has been received that had been required….now we just have to see what underwriting says. Since I was getting nowhere with Medi-Share and just keep getting the run around. I threw up my hands and said I’m out. I cannot deal with this. They claim to be a Christian organization but act very worldly. I’m frustrated but mostly hurt by their deception. They win.

  Business response

  04/06/2023

  Medi-Share regrets the frustration you have experienced in getting your wife’s bills processed.  We appreciate the additional information you provided and bills you have submitted, and will follow up with you during the process. Member medical bills are always processed in accordance with Medi-Share’s published, member-voted guidelines.  Please reach out to the representative assigned to your case with any questions or comments.  Thank you very much for the opportunity to assist. 
  

  Customer response

  04/07/2023

  
  Better Business Bureau:
  
  I received a personal phone call from one of the companies Senior Specialists.  He fully understands our situation and will personally see the process through to completion.  This is all we wanted and expected from the start.  I commented, they should escalate unique cases to one specialists so protect frustration from setting in.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  12/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter tore her ACL in August and required ACL reconstruction surgery. Per my request, my provider contacted Medishare to pre-notify them of the upcoming surgery. Whomever answered the phone told my provider that they could perform the surgery anywhere. The surgery was scheduled at a small surgery center to save both me and the health share ministry money. The surgery was performed on 8/30/2022. I was required to pay the self-pay rate of $13,750.80 to the facility with a cashier's check at time of service. I reached out to the MAO Leawood billing office to get the required UB04 form to submit to MediShare; however, the facility billing department would not provide me with the required form to process my claim. As a result, it took between 9/23 and 11/18 and many hours on hold and phone calls to MediShare for a dispute to be started for this bill. When I called on 11/18 to follow-up, Dre-Anna told me she started a dispute and to call again in 1-2 weeks to check the status. When I logged into my member center a few weeks later, I saw the bill was processed, but they said $7659 was "over usual and customary charges" and that the facility was "out of network." I have been blindsided by this as both the surgeon and anesthesia are in-network. My provider reached out to MediShare as requested prior to surgery and was told they could do the surgery anywhere and they neglected to mention to them that MAO Leawood was not in their required network or they would have looked elsewhere. Per MediShare, they will "file a waiver" to allow for the U&C charges to be "shared by members" IF my provider could only perform the surgery at this location. Obviously, we could have went to a big (more expensive) hospital for the procedure, but we were trying to be fiscally responsible for both us and MediShare. I called on 12/15 and a case ********* was created; however, it really wasn't. I'm tired of getting lied to. I want my money $7659 shared as that is what is the right thing to do.

  Business response

  01/17/2023

  Medi-Share regrets the frustration you experienced in getting your daughter’s bill processed.  The documentation required to waive any penalties is processing.  In the meantime, please reach out to the representative assigned to your case with any questions or comments.  Thank you very much. 

  Customer response

  01/26/2023

   
  Complaint: ********
  
  I am rejecting this response because I am still awaiting confirmation that these expenses will actually be shared. After going back and forth with my provider, Tom with MediShare has said he has submitted an "Executive Exception" in an attempt to "resolve the penalty on Carmen’s bill." Per Tom, "Several people in Medi-Share management will review the Executive Exception, it went to my manger first and then will go to higher management after that.  I can’t promise an outcome or a timeframe for a response but it will be a few more days."

  I have been told by MediShare employees that they have done things in the past regarding resolving this issue, but they actually hadn't. While Tom appears to be working to resolve my complaint, until I receive a positive response and confirmation that the $7659 is eligible for sharing (and reimbursement), I will not be satisfied. 

  Sincerely,
  
  ******* ******

  Business response

  02/02/2023

  Medi-Share again regrets the frustration you experienced in getting your daughter’s bill processed.  Following a review and a waiver of the out-of-network penalty, the bill has been shared.  If you have any questions or comments, please reach out to the representative assigned to your case.  Thank you for the opportunity to be of service. 

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So far MediShare has simply collected money from us for sharing. We have been told we could get some assistance in medicine through the program but every time its been rejected and told pay full price. Tried to escalate and was told that's there policy dating back over a decade. The business does a good job taking money to share with others but when a member like me tried to use the service I was multiple times now told policy doesnt support my needs. Their case number*********

  Business response

  11/17/2022

  Business Response /* (1000, 5, 2022/10/25) */ We thank you for the opportunity to connect with you over the phone and discuss your concerns. We understand that Medi-Share may not work for all families, as there are some with needs that are not eligible to be shared among our membership, so we strive to educate prospective members regarding the types of bills that our membership will share before they join. All applicants are asked to read our member-voted sharing guidelines before joining. Per your request, we have withdrawn your membership and refunded your contributed monthly shares. For further assistance, please contact the representative assigned to your case.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 19th of 2021, 9 months after my daughter's ***************** first reimbursement submission was made, she had me get involved with Christian Care Ministry (CCM)/Medi-Share. During the next 7 weeks I left 8 voice mails, to customer care managers, a vice president, and their CEO, all documented. I did not receive one return call. Yet their website statements lead you to believe they care! Between February and July of 2021, my daughter submitted 28 bills from 2020 on 6 of Medi-Share's Member Request Reimbursement forms. All of these self-pay bills were submitted within their 12 month deadline. Like many others, she made dozens of phone calls with no one willing to help. Only after I sent an e-mail and hard copy letter to their management team on December 21, 2021, 10.5 months after my daughters' first submission, did I receive a call (1/5/22) from someone willing to work on my daughter's account. She told me she would be handling this personally. She also told me she would be contacting the medical facilities (providers) to get the process moving. She lasted 3 months then I was switched to another case manager on April 4th. On August 30th, with only 4 bills processed in 5 months, I was told my daughters' case was being closed and that Medi-Share was not going to do anything else, the bills were too old. This is obviously all their fault for not doing their job. My daughter is owed by Medi-Share $8808.00, after the $8000.00 Annual Household Portion (deductible) is deducted, as reimbursements from her self-pay during 2020, which she is still making monthly payments tp the medical facilities, and will for years since Medi-Share is not paying her. Those at Medi-Share are not adhering to their website statements, "100% of Eligible Bills Shared" "98% Customer Satisfaction" while continuing to hurt many folks by not paying their members bills. CCM/Medi-Share, as witnessed from all these complaints on the BBB site, is taking advantage of their members.

  Business response

  11/08/2022

  Business Response /* (1000, 5, 2022/10/06) */ As stewards of our members' resources, we process needs faithfully based upon the sharing guidelines to which all members have agreed. Our member-voted sharing guidelines require that all medical bills be submitted on industry standard billing forms (section VI. A.) within one year from the date of service (Section VI. J.) in order to be processed for sharing. While we have assisted you with obtaining required forms for needs submitted within one year of the date of service, needs that were not submitted within one year of the date of service cannot be processed for sharing based on our sharing guidelines. For further assistance, please reach out to the representative assigned to your case. Consumer Response /* (3000, 7, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your October 6th response is so generic it is an insult to me. Apparently you did not read my complaint or attempt to understand the seriousness of my complaint since I provided all the details to Tom K on 9/24. All of my daughter's bills were submitted within one year from date of service with virtually no response from Medi-Share for 8 months. I was told that Medi-Share, during the "Escalation Case" period from 1/5/22 through 8/30/22, would be handing everything in order to process all of my daughter's bills; this did not happen. I have documented all the e-mails and phone calls from 10/19/21 through 10/7/22 to and from Medi-Share. As for "please reach out to the represented assigned to your case", I have with e-mails on 9/24/22 and 10/7/22, no replies. Business Response /* (4000, 9, 2022/10/21) */ While we appreciate the frustration you experienced related to the bills that have not been shared by our membership, it's important to note that we are accountable to every Medi-Share member to ensure the sharing guidelines are applied appropriately. As we have conveyed to you previously, in order for a bill to be processed for sharing among Medi-Share members, bills must be submitted directly by the healthcare provider, or the provider must supply our member with industry standard billing forms with all required information, within a year from the date of service. As you have noted, our representatives tried to assist you repeatedly over the last 8 months by requesting your providers directly give you information needed to process your bills. For some of these bills, your providers have since supplied the required information, and we have made an exception to the timely filing requirements to process and share in accordance with our member-voted guidelines. For other bills, neither you nor your provider have submitted the information required to process the bills. In these cases, as we notified you in August, the ongoing lack of information means that these bills cannot be shared among our membership, and we will have no choice but to close this case. Consumer Response /* (4200, 11, 2022/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This complaint is for Medi-Share's Member Reimbursement. Medi-Share after an 8 month Escalation Case and deducting the $8000.00 AHP, has reimbursed us 6% of what is owed. Tom, there is no way you "appreciate my frustration". Your continued rhetoric along with calling me and reading "script" instead of conversing with me is exactly why Christian Care Ministry, Inc. has so many BBB complaints with the majority never resolved and will continue to have. You asked me, in order to prolong the inevitable, to provide you with what we thought were the missing bills. I spent countless hours doing exactly that. You had absolutely no intention of working with me. You have been and are continuing to make false statements. During the 8 month Escalation Case, we were asked once (go back and listen to all the recorded phone calls) to call a provider for bill information. We were never asked again to get information for any other bills. It wasn't until the last day of the Escalation Case, August 30th, I was told it was our responsibility to get the information from the providers. I was certainly prepared to go back and do that but the Medi-Share representative dropped the case. The "ongoing lack of information" you state, is because the folks working on the Escalation Case did not do their job! Every bill was submitted within 12 months; it's just that Med-Share chooses not to work on them when received so that they can drag out the time frame and then state "exceeds timely filing requirements" in order for Medi-Share not to pay. I pray management addresses all the concerns members have expressed here on the BBB site along with those they have heard in person and in writing.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had been with Christian Care Ministries (CCM)/Medi-Share for 3 years paying almost $20,000 dollars in monthly premiums. Between February and July of 2021, I submitted 28 bills from 2020 on 6 of Medi-Share's Member Request Reimbursement forms. All of these self-pay bills were submitted within their 12 month deadline. Like many others, I made dozens of phone calls with absolutely no help. While I was a full time teacher in a Christian school and a mother of 2, I asked my father, a retired businessman, on October 25th to get involved while filling out the on-line HIPPA form in order for Medi-Share to speak with my father. My father in over 7 weeks left 8 voice mails, to customer care managers, a vice president, and their CEO, all documented, and did not receive one return call. The behavior of those representing Medi-Share certainly isn't based on their stated "principal's from the Bible", let alone adhering to Christian Care Ministries' Mission & Vision statement, their Care Management statements along with their other marketing statements on their website. I am owed by Medi-Share $8808.00, after the $8000.00 Annual Household Portion (deductible) is deducted, as reimbursements from my self-pay during 2020 which I am still paying. Now in 2022 I received, after 8 months in Medi-Share's Escalation Case, and 22 months from the original submission, one check for $665.00 on June 28th . Medi-Share, even after processing 2 other bills, sent the reimbursement checks to the providers after I had paid those bills 100% in 2021. Unbelievable! All the complaints on this BBB site regarding the Christian Care Ministries/Medi-Share all have the same major issues. The departments don't talk to each other, they make many mistakes but never own up to those mistakes, and they don't pay! The bottom line is CCM/Medi-Share procrastinates using so many excuses where many folks that do not file a complaint give up and Medi-Share never has to pay what they are required to pay!

  Business response

  11/08/2022

  Business Response /* (1000, 5, 2022/10/06) */ As stewards of our members' resources, we process needs faithfully based upon the sharing guidelines to which all members have agreed. Our member-voted sharing guidelines require that all medical bills be submitted on industry standard billing forms (section VI. A.) within one year from the date of service (Section VI. J.) in order to be processed for sharing. While we have assisted you with obtaining required forms for needs submitted within one year of the date of service, needs that were not submitted within one year of the date of service cannot be processed for sharing based on our sharing guidelines. For further assistance, please reach out to the representative assigned to your case. Consumer Response /* (3000, 7, 2022/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stewards of each member's monthly share notice/remittance you should listen to your members and pay their bills and not use frivolous/pointless reasons to deny them. I think your response comes right out of Medi-Shares SOP (standard operating procedure) and is apparently used in any type of response and any situation no matter what the details are. All my bills were submitted within one year of date-of-service; this is absolutely factual. I have all the receipt e-mails from member service. I suggest you go back and read my complaint. I had an Escalation Case from 1/5/22 through 8/30/22, since Medi-Share did nothing on my bills from 2/4/21 through 1/5/22 (11 months). The first Medi-Share representative on my case said she is "making calls to medical facilities" to get this process going. Your "assistance" to me was minimal and drawn out for 8 months with very little processing of bills. The more time Medi-Share procrastinated on my processing my bills, 20 months now, the more time I am on the hook for all the bills, and now have collection agencies coming after me since Medi-Share did not process my bills. Business Response /* (4000, 9, 2022/10/21) */ While we appreciate the frustration you experienced related to the bills that have not been shared by our membership, it's important to note that we are accountable to every Medi-Share member to ensure the sharing guidelines are applied appropriately. As we have conveyed to you previously, in order for a bill to be processed for sharing among Medi-Share members, bills must be submitted directly by the healthcare provider, or the provider must supply our member with industry standard billing forms with all required information, within a year from the date of service. As you have noted, our representatives tried to assist you repeatedly over the last 8 months by requesting your providers directly give you information needed to process your bills. For some of these bills, your providers have since supplied the required information, and we have made an exception to the timely filing requirements to process and share in accordance with our member-voted guidelines. For other bills, neither you nor your provider have submitted the information required to process the bills. In these cases, as we notified you in August, the ongoing lack of information means that these bills cannot be shared among our membership, and we will have no choice but to close this case. Consumer Response /* (4200, 11, 2022/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe for one second that Medi-Share is "accountable to every Medi-Share member" as witnessed by your actions towards me and the nearly 100 cases on the BBB site. Representative Holly got my Escalation Case started with much success but when Elaine took over the case it went into a stall mode. We were told from Holly that my bills and any missing information was in the hands of and the responsibility of Medi-Share to obtain and have the bills processed. Medi-Share's procrastination is beyond anything I could have imagined, during this strenuous process. I am very upset and sickened that Med-Share did not share my medical bills putting me in the position of owing ten's of thousands of dollars. We pray Christian Care Ministry/Medi-share change their ways to be more sensitive and accountable to their members.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩