ComplaintsforPuppies Plus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Horrible experience with buying a puppy. After spending so much money because they are very overpriced for what they sell and the conditions puppies are in, I was told I had to wait until every dog was fed, after over an hour, finally got to paperwork, rushing explaining things. Given a dog that clearly had not had a bath but the store was closing. The girl was so unprofessional in every aspect. The next day and for the 3 following days I have attempted to speak to a supervisor or manager and no one responds. Some guy named AJ kept making up stories and never had any one call. I called.multiple times stating the puppy wont stop crying scratching biting paws sneezing coughing. Finally took him to vet they said he was in bad condition needed xrays and multiple medications. Take him to store the girl that sold didn't even attempt to talk not even eye contact made. Call the next day the same guy states oh i think he is on antibitoics and had flea bath. Then rudely stated manager is busy, then that she left for the day and if i dont understand that they take care of dogs and dont have time to make a phone call. This is so disrespectful, unprofessional and cold hearted rude for the type of comments he was making . I need a call or my money back or will proceed with a lawsuit if needed.Business response
10/25/2023
The Warranty that was signed and initialed detailed every remedy for the puppy. Was brought back, nebulized and treated as per the consulting vet, and is now ready to go home. A URI procedure was shown to the customer to sign and read, that shows that we honor the Warranty that protects the customer, the puppy, and the store. Puppies are seen by two vets before they are released, however, when they leave they are quite happy but the body is stressed and can lower immunity to a cold but can be treated very well with 27 years of experience the store has had. While the signed agreement usually in these cases works out with the customer honoring the agreement and signed off on it, we have issued a refund, the puppy is even stronger and will go to a great home. We aim to have everyone be happy with the puppy they take home, even if some rare additional care is needed. This case is closed. Attached is the agreement signed by the customer detailing the remedies for possible URI issue.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.