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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New roof almost immediately started to leak. Have been calling contractor for months - no answer and can't leave voice mail. Sent them an email and waiting for answer. I want the roof repaired.Business response
05/06/2024
I have tried to contact ********************** and we left a voicemail for a return call. However, this roof has no warranty due to the area in multiple high wind storms and a Cat 1 hurricane (Ian) **** 2022. As with every contractor, it is standard practice that any and all warranties, manufactures warranties included are null and void when natural disasters hit. We have ZERO email or record of him trying to make contact with us at that time for concerns. With that being said he still has an outstanding balance owed for the gutters. We can definitely take a look at the issue but we need for his balance to be paid in full first and the client needs to be aware that no company can be held liable for leaks when major natural disasters occur.Regards,*************************PresidentROC ConstructionSent from my iPhoneCustomer response
05/16/2024
There has been a rash of improperly unstalled seal where a roof meets the wall of a building.Other contractors have stepped up and when they find it is improperly installed they go ahead a fix it. In some cases they have even repaired the damages caused by water leaking into the homes. I find it interesting that this contnractor will not even check to see if there was a mistake made. If I have the roof checked and repaired by another contractor and it is found there was indeed a mistake made, I would expect this contractor to reimburse me for what the other contractor has charged me. If this is agreeable, pictures will be taken.
Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Roofing Contractor never sent a copy of any contract documents or any supplemental documents for the re roof, then after completion and misleading and unprofessional actions no PERMIT was ever filed for, thus leaving the residential property with an inability to have the roof inspected for insurance purposes. The contractor is now no longer responding or showing any intention of providing a permit.Business response
05/16/2024
Hello,We do not have a contract with a *************************.Regards,*************************PresidentROC ConstructionSent from my iPhone
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.