ComplaintsforHarbor Septic LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Our home is almost a year old and we have had numerous repairs with our septic system. The employees who come out are professional however they don't have any resolution. Our alarm keeps going off and the system is not working properly. We have had lines break apart, regulator put in, a larger filter put in. Have had our system pumped, again today. Had gallons of chemicals added. Still doesn't work properly. The grass next to the tanks are growing like crazy but not anywhere else. Normally it grows above the lines not the other side of the tanks. I feel there is a defect and want the whole thing including lines replaced under warranty. I have verbally asked for a list of repair dates and what was done and even sent an email requesting the information. No reply. Please help us to resolve this. We feel the system is compromised and have no faith that we won't continue to have issues. It's a new home built last year and we plan on staying here. This is causing mental distress on my family.Business response
04/18/2024
The main issue with the system is the filter clogging relatedly due to incomplete breakdown of effluent. The reason the effluent is not being treated to the required level is because of something that is being put down the drain that is harming the beneficial bacteria in the aerobic treatment unit. We did not put chemicals into your system, we added a concentrated bacteria solution to try to facilitate more breakdown after a pump out to eliminate the contaminant. We have discussed this with you on several occasions and made suggestions on how to correct. We have no control over what you put down the drain and apparently you are not heeding our warnings. We have been out to your property on several occasions to address the issue and offer solutions without charge. The system is not defective and does not need replacement, you are just not taking proper care of it. We will be sampling the contents of your tank to provide hard evidence of misuse.Customer response
04/18/2024
More Information...We are very careful about what we put into our system. We are not first time users of a septic system. Not once were we advised that we were putting something in the system to cause this issue. The grass on the downhill next to the system continues to grow faster then the grass on the septic field itself. Once again indicating something is not working properly. As far as not charging us for repairs this system is under the warranty. Our home is only a year old. The owner did not reach out to us, his brother sent a message. I will include the email with themCustomer response
04/18/2024
Here is the email correspondence from Harbor Septic. I also have pictures if neededCustomer response
04/18/2024
Complaint: 21465673
I am rejecting this response because:More Information...We are very careful about what we put into our system. We are not first time users of a septic system. Not once were we advised that we were putting something in the system to cause this issue. The grass on the downhill next to the system continues to grow faster then the grass on the septic field itself. Once again indicating something is not working properly. As far as not charging us for repairs this system is under the warranty. Our home is only a year old. The owner did not reach out to us, his brother sent a message. I will include the email with them
Here is the email correspondence from Harbor Septic. I also have pictures if needed
Sincerely,
*************************Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i closed on this brand new home, new construction, new septic June of 2021 . the on going issue is that the septic stinks. my whole neighborhood is stinky because of my stinky septic system. i have called several times for service and get lots of lip service with no resolution, was even told by the septic company to change my diet another time was told that because it is new it will be stinky for a while. I have been to other new homes and they do not stink my neighbors do not stink. it is obnoxious, annoying, frustrating please resolve this
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.