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Business Profile

Credit Union

Launch Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Launch Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account that has been opened in my name with LAUNCHFCU. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent ******************************** Name: LAUNCHFCU Opened Date: 2/4/2021 Account Number: ************High **********************: $2,000.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/11/2025

      This complaint includes information that could potentially involve non-public information (NPI). We are unable to respond to such complaints through the BBB.  In such cases, where appropriate, the complaining party is responded to directly.  We encourage the complaining party to visit a local branch to assist with any concerns.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LAUNCHFCU ADDRESS: ******************************************************** ACCT NO.: **************** ***: $4,652.00 PLEASE REMOVE IT FROM MY CREDIT REPORT.

      Business Response

      Date: 10/22/2024

      Unfortunately, the nature of this complaint involves potential non-public information (NPI). Any follow-up that may be necessary is directed to the complaining party.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Launch Credit Union. I do not have a contract with Launch Credit Union. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/17/2024

      Unfortunately, the nature of this complaint involves potential non-public information (NPI).  We encourage the complainant to contact us directly at ************ to discuss the complaint in question.

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CASE # ****-00169818 Brevard ********************** PSA ************************** #**** CASE # ****-00169818 Brevard ********************** PSA ************************** #**** The above information is provided and can be used accordingly for evidence. I am a mother of 2 about to be on the street due to this ordeal. looking for jobs online because my vehicle is also needing serious repair & I cannot drive it at the moment, I desperately came across remote job searching and applied to multiple virtual/remote job advertisements, and found that the one I came across was perfect for me. I had seen that this company was hiring individuals to promote their brand via social media & and sticker decal on the persons vehicle, and that it was instant hire. I applied, and my application was accepted within the week. I had received a letter from the company with a check of $3,990, and was told that the pay was $700 weekly, to separate it from that check because the rest was to go to the decal specialist to apply the wrap on my car and to remove it without cost after the 12 week period. When I sent in the check to my bank, I received funds from the check so it seemed to work out just fine- until I received a phone call and a notification that I am in a severe negative on my bank account and that the check was returned/under investigation. I filed a police report and it is still under investigation. This has caused me severe stress, my sons birthday couldnt be celebrated, my car is still in shop awaiting pay, and Ive already received an eviction notice. It has been confirmed I am a victim of a scam by my investigator as well. I asked and pleaded with Launch Credit Union that my negative should at least be cleared because this is not my fault under any circumstances.. I cant even receive Zelle payments to put in gas money when I get picked up for work. I have zero help with this ordeal.. If there is a solution to be found, please respond as soon as possible, thank you.

      Business Response

      Date: 07/05/2024

      Unfortunately, the nature of this complaint involves potential non-public information (NPI). Any follow-up that *** be necessary is directed to the complaining party.

    • Initial Complaint

      Date:05/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted my credit union about a merchant that I had already made a payment to. The merchant would not release my fur coats without a payment. The credit union recommended I make the payment and they would pull the payment back after verification of the payment for services rendered. Well, I paid and picked up my furs coats, which were damaged. I called the credit union and explained everything . The credit union even found my check where the merchant was paid for services for 2023. 2024 is the current year and I have the coats in my possession so I dont owe for 2024. My advice is dont use Launch Credit Union. They are dishonest and obviously they dont understand how to process a simple dispute.

      Business Response

      Date: 06/20/2024

      Unfortunately,the nature of this complaint involves potential non-public information (NPI).Any follow-up that *** be necessary is directed to the complaining party.

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with. Its beyond the statue of limitations

      Business Response

      Date: 04/26/2024

      Unfortunately,the nature of this complaint involves potential non-public information (NPI).Any follow-up that *** be necessary is directed to the complaining party.

    • Initial Complaint

      Date:04/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with LAUNCHFCU, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/15/2024

      Unfortunately, the nature of this complaint involves potential non-public information (NPI). Any follow-up that *** be necessary is directed to the complaining party.

      Customer Answer

      Date: 05/16/2024

       
      Complaint: 21612882

      I am rejecting this response because: I am not liable for this debt , I do not have a contract. they did not provide me with the original contract as I requested.

      Sincerely,

      ***************************

      Business Response

      Date: 06/11/2024

      Launch CU has made multiple attempts to contact the complainant via the number provided within the complaint; all were unsuccessful. We encourage the complainant to contact us directly at ************ to discuss the complaint in question.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has been on my credit report since 2015. Which is over 8 years. Passed the allotted time. I have already paid and corrected this amount and asked numerous times for it to be removed from my credit report. I am demanding this be removed from my credit report.

      Business Response

      Date: 02/07/2024

      We have received your complaint. The nature of your complaint could potentially involve non-public information (NPI).  Therefore, we are unable to respond on a public platform. Please contact us at ************** for further assistance.

    • Initial Complaint

      Date:04/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LFCU sells your information to life insurance company’s and others company’s with out permission. I just spoke to a representative who indicated this is automatics when you open an account.

      Business Response

      Date: 05/02/2023

      Thank you, ****** ******* for being a valued member of Launch. As a credit union, our goal is to offer products and services that could potentially enhance the financial security of our members. Sometimes, we may need to partner with other companies in order to deliver these products/services.


      At account opening, each member is given a copy of our privacy policy. Account service and additional product marketing offerings are explained in detail within our privacy notice and our members are given the opportunity to opt-out of certain items. As stated on the privacy notice, information sharing can begin within 30 days after account opening if you do not opt-out. If you wish to opt-out of additional marketing, please call us at 321-455-9400 or 800-662-5257; our menu will prompt you through your choice(s).

    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent $400 through ****** via 'friends and family' for a deposit at the Gold Rock campground in New Smyrna FL. This was because the email on the official campground website replied to me and told me to do as such. Later it was determined someone had unauthorized access to that email and scammed me for the $400. ****** says they cannot refund the money as it was sent with Friends and Family, and that if I can get my bank to reverse the charge then ****** will allow it. I sent a message to Launch CU before the $400 was removed from my account to make sure it doesn't go through, but nothing was done and it did go through. Now Launch is simply refusing to reverse the $400 charge.

      Business Response

      Date: 01/04/2023

      Contact Name and Title: Caroline G******* AVP Dep
      Contact Phone: 321-455-9400 ex 1223
      Contact Email: **********************
      If the member would like to sign a Written Statement of Unauthorized Debit affidavit, stating that the debit was not authorized, we can return the debit to ****** and give the member provisional credit.

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)
      I went to the branch today before I received this response. The representative was very nice and understanding.

    Launch Credit Union is NOT a BBB Accredited Business.

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