ComplaintsforShowcase Property Management, LLC

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Showcase Property Management, representing the Board of my ******************************* hired a vendor who, in December of 2022, damaged my property, specifically the glass in a window and sliding glass door. The vendor was a pressure washer and the damage is permanent spots of spray across the glass panels. When I determined that the spots could not be cleaned off, I contacted the manager who stonewalled me for two months. Pursuit of a solution was complicated by my being out of town for months and by the window/door company being backed up for months when asked for a replacement invoice. The window and door in question had just been installed a year and a half previously. Neither the manager nor the vendor have ever come out to look at the damage, though I have sent them pictures. Excuses have been given over time- pre-existing, aged glass scoured by wind and sand, alleged damage. Now I am notified that my claim has been closed. The replacement cost quoted to me in August is $5,207.32, which I immediately provided to the management company. That number could go up any day. Bottom line, the condo associations management company hired a vendor who damaged my property. The contract would be between Showcase and the vendor. Showcase will not take responsibility. Can you help me? Thank you, ***********************

  Business response

  01/17/2024

  On April 22, 2023 at 11:46am via email, Nadeira *****, CAM advised ************** to start a claim with her insurance company. 
  On April 23, 2023 at 11:46am via email, **************** demanded the vendor's insurance information or ours.
  On April 25, 2023 at 2:26pm in an email, Nadeira ***** forwarded the vendor's name, email address and phone number and requested that ***************** contact him.   She included images the vendor sent prior to beginning the work.
  On April 25, 2023 at 2:36pm in an email, **************** refused to call the vendor stating "this is not what you were directed to do".
  
  On April 25, 2023 at 4:02pm, ****************************** emailed **************** and advised her to call the vendor as he has before and after pictures.  
  On June 1, 2023 at 11:47am, Nadeira *****, CAM again provided the vendor's name, email address and phone number to *****************  
  On June 1, 2023 at 11:51am, **************** responded to Naderia asking if she should forward her email to the vendor or did Nadiera already do it.   
  On August 28, 2023 at 8:34pm in an email to *******************, ***, *********************, ***** President advised ************ "that the burden of proof is upon the owner and she has already been told to call her insurance company".
  On October 4, 2023, **************** sent an email to ******************* ***** requesting payment for her sliding glass door and window from the Association.
  On October 5, 2023, the ***** of ********* responded to ******************** claim that her claim was deemed as "closed".
  The association's insurance agent has stated this is not a covered peril and the association insurance company won't respond. This is considered normal maintenance wear and tear for beachside communities. Furthermore, the association is not responsible for replacing the window due to the way it looks.
  
  The ***** of ********* repeatedly advised **************** to file a claim with her insurance company and she did not.  Months later *************** again pursued the ***** of ********* and they provided the same response to file a claim with her insurance company.  Filing a claim with her insurance is the proper protocol to investigate her claim.
  

  Customer response

  01/18/2024

  - Showcase contracted with the vendor.

  - The vendor damaged my property.

  - Showcase is responsible for making it right.

  I am not a party to the contract.  I don't have standing to enforce the liability or insurance requirements of the contract.

  My personal homeowners' insurance has nothing to do with this situation.  Why would I pay my deductible and risk having my rates increased?  Showcase is responsible.

  Instead of following though with what's right, after initial efforts, Showcase has stonewalled, projected their responsibility onto me, mischaracterized the damage, ignored facts and pictures in hand, provided misinformation, delayed and refused to do their job.

  Four different managers have been involved over a period of a year, ****, *******, ***** and ***********  On February 22, 2023, ********************************, Broker of Record/LCAM, told ******* that she agreed with my position.  Emails show discussions between ******* and ***** regarding vendor actions needed.  ***** stated, "You can see the damage he must put a claim into his insurance i am sorry I agree with the owner"  

  Showcase (Nadeira now *****) has not made that happen.

  BBB, thank you for helping me.  *****

  Customer response

  01/18/2024

   
  Complaint: 21136773
  
  I am rejecting this response because:
  

  - Showcase contracted with the vendor.

  - The vendor damaged my property.

  - Showcase is responsible for making it right.

  I am not a party to the contract.  I don't have standing to enforce the liability or insurance requirements of the contract.

  My personal homeowners' insurance has nothing to do with this situation.  Why would I pay my deductible and risk having my rates increased?  Showcase is responsible.

  Instead of following though with what's right, after initial efforts, Showcase has stonewalled, projected their responsibility onto me, mischaracterized the damage, ignored facts and pictures in hand, provided misinformation, delayed and refused to do their job.

  Four different managers have been involved over a period of a year, ****, *******, ***** and *****.  On February 22, 2023, ********************************, Broker of Record/LCAM, told ******* that she agreed with my position.  Emails show discussions between ******* and ***** regarding vendor actions needed.  ***** stated, "You can see the damage he must put a claim into his insurance i am sorry I agree with the owner"  

  Showcase (Nadeira now *****) has not made that happen.

  BBB, thank you for helping me.  *****

  
  Sincerely,
  
  ***********************

  Business response

  01/23/2024

  Please be advised that we are only an agent for the association. 

  They have reached out to their attorney and attached is the provided information from him.

  This is not the avenue that the owner needs to take to resolve the issue with the ****** ************************************ has before and after pictures which have been provided therefore any further action should be appointed to a court of law as the association will no longer accept any other avenue that she might attempt to circumvent the courts. 

  Customer response

  01/31/2024

   
  Complaint: 21136773
  
  I am rejecting this response because:
  

  First, I would like to receive a copy of the referenced attorney's opinion, his/her name and his/her practice name.  

  Second, I've tried to open the two attachments but my system is rejecting them as containing a virus so I have not been able to review them.  It's my system so that's on me.  

  Due to Showcase's history of selective information and misinformation, verifying that there's an attorney involved is important because threatening court does not phase me.  Regarding their last response:

  -They are the paid agent of the association of owners for the purpose of managing the building and the vendors who work for them. 

  - Please send the attorney's provided information.  They sent other information hard copy, but not that. 

  -Holding the management company responsible for their vendors is exactly the right avenue I should take.

  -As they know from my previous response to them, the "before" picture isn't even the same side of the building much less my unit.  But they keep throwing this up as though it's valid.  The courts are going to see what is obviously correct here.

  My next action is to receive and review the attorney's reported opinion.

  Thank you.
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June of 2021 I rented a condo from Jerry S****** the Owner, through Showcase Property Management with a 1 Year Lease. They knew my intent was to purchase a home. I told them I purchased a home, they informed me they would get back with me and see what the Owner wants to settle to break the lease. We all agreed that I would pay an additional 500.00 for the break lease fee. If they rent the condo by May 1, 2022 I don't have to pay any rent for May. They informed me that I must pay a full April rent but also informed I had to vacate the unit on April 11, 2022. The condo was inspected on April 12, 2022. It was turn-key ready to rent. Never heard back from any of them concerning the refund of my Security Deposit. After not hearing back from the company a check was sent to me with a description of funds that they arbitrarily withheld. What they failed to disclose to me was that they had an approved tenant on April 20, 2020. They took a deduction of 747.00 for May rent, which I am not responsible for May rent due to the fact the new tenant had a personal reason for not moving in until May 15, 2022. I therefore still feel that this company owes me the 747.00 back in my refund check. I disputed the charges and Showcase Property informed me in a letter dated May 4, 2022 that the Security Deposit Dispute is always between the Owner of the property and the Tenant and Showcase Property has no interest in it. So if this is the case, why don't they provide Owner information so this can be settled. But they have refused to help me and I feel like I have been scammed. Please help others to be aware of this company. I have not had any help from them and they refuse to refund 747.00

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/05/26) */ Attached is the security deposit disposition stating the charges against the security deposit. The previous tenant broke her lease and was charged the break lease fee of $500.00, a reduced rate from half of a months rent (the break lease fee per the original lease), and for the rent till 05/15/2022 when the new tenant moved in per the addendum signed on 03/25/2022 (attached). I have also included the original lease, the first page of the new lease with a 5/15/2022 start date, and the response to the previous tenant's dispute Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a crime to break a lease, Showcase already took $500 for break lease fee. I only agreed to pay rent to May 1, they did not inform me they had approved tenant by Aoril 20th so there for it was already rented before May. I am not responsible for May rent, Showcase prorated rent for new tenants and proceeded to charged me 15 days of rent on top of the new tenants prorated rent, just because new tenants were not able to move in right away because of other obligations that does not make me responsible for May rentThis highway robbery and bad business. Showcase has similar reviews looks like they make a habit of keeping deposits for whatever they feel like doing. I want to protect anyone else from this horrible renting experience. And u still have no contact information from the owner of the property? Di the right thing and return my $747.00 Kimberly. Business Response /* (4000, 9, 2022/05/27) */ Attached is the addendum that the tenant signed agreeing to the reduced break lease fee of $500.00 and the rent until the property was re rented. The property was re rented on 05/15/2022. Attached is the first page of the lease showing that as well. Consumer Response /* (4200, 11, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The property was rented before the May agreement here is proof they had a approved tenant and should not of charged me 15 days of rent, after taking full April rent and kicking me out by April 11tg. Unbelievable please don't let this company get away with this.

• Initial Complaint

  11/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November 17, 2021, I gave Showcase Property Management in Merritt island, Florida, a money order for $2925. $2850 was for the deposit. On November 18, 2021 at 2:32 pm I received the Lease Agreement. November 19, 2021 at 9:23 am, I emailed Showcase Property Management that My attorney advised me not to go forward due to the lease being to aggressive with no protection covering me. On November 19, 2021 at 11:23 am, They responded and said my deposit was not refundable. Please help me get my deposit returned. Thank you, Dean ******

  Business response

  11/30/2021

  Business Response /* (1000, 5, 2021/11/22) */ Contact Name and Title: Karen *********** ****** Contact Phone: XXXXXXXXXX Contact Email: ********@gmail.com As outlined on the application once the owner has approved and the deposit is paid this is non-refundable. The lease is attached to the application and available for review prior to the application being submitted. Regardless, the Owner had already approved a full refund this morning before the prospective tenant decided to file this case. This case should be closed as the office is refunding the full deposit. Karen *********** ****** Consumer Response /* (2000, 7, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did not give me the lease agreement at the time they say. Emails provide dates and times of all transactions. I only want my deposit returned. Thank you,

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