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ComplaintsforFL Contract Services LLC
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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We enlisted the services of FL Contract Services, LLC, Brian *****. We had worked with Mr. ***** on a previous roofing project in 2019 which went well. In August 2021, we reached back out to him to help us with the larger area on the building which is leaking. Mr. ***** gave us a quote in September 2021 and we paid him the deposit of $4,000. He informed us that when he obtained the materials needed for the job he would schedule. We were scheduled for the week of Thanksgiving but was rescheduled due to the threat of rain. We have reached out to Mr. ***** many times since via email and phone calls of which he has not responded. Obviously now we are concerned if he has walked away with our money and has abandoned the project. We still have a leak in our roof, now we are out $4,000 and the roof has not been replaced.Business response
02/11/2022
Business Response /* (1000, 10, 2022/01/27) */ Contact Name and Title: Brian ***** Contact Phone: XXXXXXXXXX Contact Email: ***********@aol.com The customer received a full refund of deposit yesterday. Consumer Response /* (2000, 12, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to thank the BBB for their part in this matter. Mr. Brian ***** made good on our request for a refund of our deposit. We understand the difficulties of employment, rising costs of supplies and shortages that we all are experiencing. We are please with this resolution and wish Mr. ***** the best for him and his business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.