Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This *** charged me a minimum fee for not using their terminal.
Business response
01/28/2024
The merchant signed up, and committed to processing $25.00 in processing fees. The merchant did not process this amount and therefore was billed the difference in a monthly minimum charge. As of now we show the merchant closed their account.Customer response
01/29/2024
Complaint: 21136337
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
01/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I stopped service with merchant one at the beginning of December, because they kept charging me way more than the original agreement. So,they charged me all kinds of "fees" for services after I stopped using them. It's not the first time. How many others are they doing this to?Business response
01/24/2024
The merchant submitted their closure request in December, and was open in December which is why they were billed for the month of December. The merchant did not request to cancel prior to December.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.