Business ProfileforBeacon Hotel South Beach

My wife stayed at this hotel for one night on March 29, 2024. In the morning of the 30th, my wife went to take a shower and found considerable amounts of mold. Also during this morning, she was getting ready in the bathroom and a loose glass shelf fell and almost hit her foot, mind you she is already dealing with a broken ankle. Shortly thereafter, she went down to the front desk to check out and advise them of the unsafe and unhealthy conditions. The staff did not take her concern seriously and asked her why she did not report it sooner. I then contacted the hotel by e-mail, and it took over a week to receive a reply that they are not going to refund the money for the room due to my wife reporting it at check out. Their stance is she should have reported it at check in. It is not my wife's responsibility to inspect the room when she check's in. These issues occurred the next morning and she reported them in a efficient time manner. I am seeking ****** in refunds from the hotel as Booking.com was already able to refund me ***** (15 %). I work in public safety and code enforcement in ******** and this is not an acceptable practice. this hotel violated both health and personal safety.