ComplaintsforBeacon Hotel South Beach
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There was absolutely no way to gain access to the building due to memorial day weekend, every road leading to it was closed down. They knew this before I booked the reservation, but failed to inform me, either by email, text, or phone call. Whe. I called them to question the issue, they tried to direct me to a parking garage that charged thirty dollars every 5 hours! What type of hotel does not have there own parking! This place is a scam! How can you legally charge someone for a hotel room (for 2 days) knowing the customer can't even get your building!Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife stayed at this hotel for one night on March 29, 2024. In the morning of the 30th, my wife went to take a shower and found considerable amounts of mold. Also during this morning, she was getting ready in the bathroom and a loose glass shelf fell and almost hit her foot, mind you she is already dealing with a broken ankle. Shortly thereafter, she went down to the front desk to check out and advise them of the unsafe and unhealthy conditions. The staff did not take her concern seriously and asked her why she did not report it sooner. I then contacted the hotel by e-mail, and it took over a week to receive a reply that they are not going to refund the money for the room due to my wife reporting it at check out. Their stance is she should have reported it at check in. It is not my wife's responsibility to inspect the room when she check's in. These issues occurred the next morning and she reported them in a efficient time manner. I am seeking ****** in refunds from the hotel as Booking.com was already able to refund me ***** (15 %). I work in public safety and code enforcement in ******** and this is not an acceptable practice. this hotel violated both health and personal safety.Customer response
04/22/2024
Good morning,
Any update on this complaint, it has been 12 days.
Thank you.
Customer response
04/23/2024
Any update?Customer response
05/06/2024
What are the next steps if the business fails to respond?Initial Complaint
05/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In March 2023, I booked this hotel through Travelzoo for a two night stay totaling $330.60 starting in mid-May. At the time of booking, a deposit was required which was paid in the amount of $205.30. The hotel processed the charge and the transaction appeared on my credit card from Beacon Hotel.Towards the end of April, I changed my mind and cancelled within the cancellation policy timeframe on May 1, 2023. The hotel is refusing to credit my deposit. They are being dishonest and claiming to have issued refunds in the wrong amounts, but in reality, no credits have been issued. When I provided the right amount that should be refunded, suddenly that's the amount that was credited. They provided a statement on Tuesday, May 16th, showing a refund being issued, but it does not show as a pending transaction on my credit card. When a transaction is processed on my credit card, it immediately shows as a Pending transaction. Again, they were being dishonest. It is obvious they are refusing to honor the cancellation policy.I want my $205.30 deposit refunded back to my credit card account - not in words, not on paper, but in my account.Business response
06/05/2023
Dear ******,
We are sorry for the inconvenience caused by the cancelation of your reservation and the issuance of the refund amount.
Please find attached certification and credit card approvals of your refunds As shown in the document attached there were two refunds credited to your credit card.
03.13.2023 First refund $125.30
05.16.2023 second refund $ 205.30
Total ----------------------
$330.60
Thank you for your patient and We hope to see you at the Beacon soon.
***********************
General Manager
Customer response
06/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.