ComplaintsforDesign Suites At Castle Beach
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Booked luxury town home M2 with ******************* which is apart of Castle Beach Hotel/apartments August 16,2023 with check in date September 14, 2023 and paid a total of **** for 3 nights. However when arrived the apartment was everything BUT luxury. The apartment building was disgusting along with the room. Roaches crawling on the walls, furniture ripped, peelings and moldy. Large broken glasses and trash remained on property which proved the property was not cleaned. The pool was also under construction the entire stay which seems to still be the case. Attempted to contact the hotel with no response and office remained close the entire time i stayed there making it impossible to complain. This hotel is in no shape or form acceptable regarding living conditions. Very uncomfortable and unsanitary living with roaches.Terrible experienceInitial Complaint
11/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- I need to attend a conference in ***** the week of 11/28 and wanted to book a hotel near when the conference is.- ********* on maps is called Castle Beach Hotel - Going to the website the title of it is called Castle Beach Aparthotel - I booked on the website on 11/17/22 - As soon as I booked I received a text message asking for a picture of my ID and Credit Card ---> This did not sit well with me sending my information in an insecure fashion - I immediately called, no answer - I texted and emailed to cancel my reservation - They told me they wouldn't talk to me until the morning - In the morning they REFUSED to cancel - After several tries to get it canceled over text messages, they would not pick up the phone, I was able to cancel - I asked for a proof of cancellation and received nasty remarks of they don't work for me but finally instead of a regular print out on hotel letterhead via email, I received a screenshot via text of the refund only - no letterhead or electronic receipt - Shortly after I received a phone call from the owner from not ***** but ***** from a company called "My CT LLC" who proceed to curse me out and threaten me - I am concerned they will charge me again out of spite - I also am concerned they are doing this bad business with other people
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
5445 Collins Ave.
Miami beach, FL 33140
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.