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            Business ProfileShelbourne South Beach

            Hotels

            Contact Information

            1801 Collins Avenue

            Miami Beach, FL 33139

            (305) 531-1271

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1801 Collins Avenue, Miami Beach, FL 33139
            BBB File Opened:
            10/21/1999
            Alternate Business Name
            • Shelbourne Beach Resort, The
            • The Shelbourne Hotel
            • Shelborne Beach Resort
            • Shelborne Beach Resort South Beach Miami
            Contact Information

            Principal

            • Mr. Stuart Weintraub, President

            Customer Contact

            • Mr. Stuart Weintraub, President
            • Ms. Rochelle Morse, Vice President
            • Mr. Filiberto Uriarte, Executive Assistant Manager
            Additional Contact Information

            Fax Numbers

            • (305) 531-2206
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We stayed at this hotel for a weekend from Friday August 11 - Sunday August 13. Initially we were given a room where A/C did not work. We requested to have the A/C checked and was rudely informed that it was working properly. Nothing was fixed and I escalated the issue again the very next morning as it was unbearable to stay in the room in the middle of Miami summer. We were then moved to another room where we thought everything would be ok. Needless to say, it got worse. We found bugs all over the bathroom tub, cabinets, towels, toilet paper rolls, etc. The plugs in the bathroom did not work, nor did the lights in the main room. The excuse we kept hearing for everything was that the hotel was going to be closed soon for renovations. I am extremely displeased and cannot believe this is the type of service we received after spending what would be considered at least 4star price hotel. I am writing this complaint so other guests are aware of the property, the service issues and I am requesting a full refund.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kay P

            11/04/2022

            On our first day literally an hour after check in a maintenance worker unlocked and walked right into our room. Both of us were naked. The hotel did not offer much, only free breakfast. I explained how violated and uncomfortable I felt and the hotel would not offer us anything further. Their resort fee doesnt cover much, we had to pay for everything that many other hotels offer complimentary with paying a resort fee. Our room is also facing major construction and is very noisy. The amount we paid for this hotel was way ****** priced. I will not return to this hotel. Money would be better spent at SLS or Loews. Very disappointed.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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