ComplaintsforHotelProjectLeads.com

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We tested the service for 1 month, cancelled before the end of the trial period and according to the companies 'policy we should be reimbursed for the first trial month. Instead of that we got billed a second month, cancelled our credit card, are promised we will get reimbursed. 2 weeks further no action, no response from *******************. It makes me truly sad and angry being treated like this. Our hospitality industry deserves way better than this.

  Business response

  02/17/2024

  Case #: 21199613

  Re:  Included is information for a review of this case.

  Merchant Response,

  We received an order form from Kit **** / *******************; of Warric / www.thicasinteriors.com who purchased a monthly reoccurring subscription for HotelProjectLeads.com and agreed to the terms and conditions and set up a username and password and company profile.  HotelProjectLeads.com provides hotel project data, internet marketing services via our Preferred Vendor Listings and networking tools in our Industry Network.  The account was set up allow with the company vendor and network listing and is an active member and logged into her account accessing the searchable data, project report files and marketing tools.  We have the following supporting additional documents:
  Initial order form
  Click to accept
  Sent welcome letter email
  Last Login in data log 
  Transaction click to accept approval agree to the terms and conditions
  User vendor listing and network profile
  Subscription and charge log
  Charge authorization
  Terms & conditions

  Services were rendered as agreed.  When the client clicks to complete the order they are notified who to access services that by ordering these T&C are agreed to by which the page states By completing the order I agree upon the subscription terms and conditions. The terms and conditions require a 30 day cancelation notice for the subscription prior to the subscription renewal date which in this case was 3/3/2023.  As per the agreed upon terms and conditions to cancel subscriptions clients are required to call in order to verity account information.  The account has been canceled however, we never received a cancelation notice prior to the renewal date therefore charge in question is valid.  We did however credit the card back as a courtesy for the $129.95 charges.  

  If you have any questions I can be reached at: **************.
  

  Sincerely,
  *******************
  

  
  

  Customer response

  03/04/2024

  Dear BBB,

   

  I exchanged below messages with Mr. ******************** It is ******* clear to me that ************ knows very well that we cancelled within the trial period and they made a mistake charging us twice. Instead of owning up to their mistake they run away from their responsibility and put it on us, trying to be all nice and in reality being sleazy. 

  Please see below exchange:

  JUN 14, 2016Adam ***** sent the following message at 1:04 PM
  View ***** profile
  *******************; 1:04 PM
  Congrats on the anniversary! Hope you're doing well.
  MAR 24, 2023Bart Minne sent the following message at 4:26 PM
  View Barts profile
  *******************; 4:26 PM
  ****, we are waiting for 2 months reimbursement. when will we receive this?
  ******************* sent the following messages at 6:24 PM
  View ***** profile
  *******************; 6:24 PM
  Hi ****,The accounting person was supported to handle this.  I'm looking at your account and I see they credited one charge back.   Did you contact us before the end of the trial period?  Also I see you placed a negative review.  If you remove the review than I will make sure that 1st charge is credited back.  Let me know when its deleted and I will do the credit.Sincerely *******************
  View ***** profile
  *******************; 6:30 PM
  Also I'm looking at the account and Kit **** provided at 2nd credit card to make the credit.  The 1st credit was successful on the 1st card but the 2nd credit was attempted on the 2nd card which did not go through.   Perhaps this was the source of the confusion.  After you remove the review we will do the credit again.
  ******************* sent the following message at 8:08 PM
  View ***** profile
  *******************; 8:08 PM
  Kit's response: That was not true, we registered for the service on Feb 5th and informed them by Feb 24 that the service is not suitable and asked them to cancel and refund. But they have charged us on Mar 3rd for another month on my credit card. So on Mar 4th, I have terminated my card and requested for a new card. They do issued refund on Mar 14 to my old credit card but I doubt that can be done as the card number is different. And I have checked on my e-banking that I receive nothing.
  ******************* sent the following message at 9:41 PM
  View ***** profile
  *******************; 9:41 PM
  Attached is the refund receipt for the 1st charge.  The attempt refund of the 2nd charge was declined on the new card ************* put the issue on a hold.  I can contact the bank and reverse the 2nd charge as a courtesy as-long as you remove your review first.  Once you confirm you have done this the additional charge will be reversed.   Please advise.(Edited)
  Kit.****.Refund.pdf
  88 KB
  Download
  APR 11, 2023Bart Minne sent the following messages at 1:58 PM
  View Barts profile
  *******************; 1:58 PM
  ****, *** confirms he did NOT receive the refund. Please have that issued to his new number together with the second month. You charged him for a second month although he had cancelled before the end of the first month. It is 100% your responsibility seeing he gets that money back. I am not taking my comments down until all 2 months are refunded. I trust you will do the right thing.
  
  APR 18, 2023
  View Barts profile
  *******************; 2:55 PM
  ****?
  
  
  
  
  Latest message

  Customer response

  03/22/2024

  I am not satisfied at all with the outcome and do not see that BBB has taken my last comments into consideration. How come? 

  Customer response

  03/22/2024

  I responded within 10 days after receiving your letter; I am shocked BBB closed the case without even addressing my comments made on March 4th. How is this even possible????

  Customer response

  03/26/2024

  in the linkedin exchange I had with **** it is obvious they did not refunded us for the overcharged amount. How come BBB has not taken this into account? I am extremely disappointed in the way this is handled.

  Business response

  05/10/2024

  As a courtesy the transaction was credited back to **************** credit card on, 3/14/2023 per the attached receipt and the following details.  We stated this before several times but to both ******************* and ************.  Its seems they don't communicate with each other or know what is gong on.  When **** asked *** over a year ago the the charge was credited back he said he didn't know probably because *** works in ********* and **** works from **************; He never calls us directly but continues to harass us online.  We would appreciate it is he would stop or way may be forced to take legal action.

  Transaction ID: ***********
  Transaction Status: Refund  
       
  Settlement Information
  Settlement Amount:USD (129.95)
  Settlement Date and Time:14-Mar-2023 16:45:28 PDT
  Business Day:14-Mar-2023
  Batch ************
  Authorization Information
  Authorization Amount:USD (129.95)
  Submit Date/Time:13-Mar-2023 17:46:31 PDT
  Authorization Code:
  Reference Transaction **************
  Transaction Type:Refund
  Market Type:eCommerce
  Product:Card Not Present
  Address Verification Status:AVS Not Applicable (P)
  Card Code Status:Not Applicable
  CAVV Result Code:Not Applicable
  Fraud Score Applied:Not Applicable
  Recurring Billing Transaction:N
  Partial Capture Status:Not Applicable
  Customer IP:
  Payment Information
  Card Type:Visa
  Card Number:XXXX6702
  Expiration Date:XXXX
  Total Amount:USD (129.95)
  Order Information
  Invoice #:
  Description:
  Customer Billing Information
  Name:Kit ***************
  Company:Warric
  Address:*******************/************, ******************************************************************************************************
  State/Province:**
  Zip Code:
  Country:*********
  Phone:********
  Fax:
  Email:***********************
   
  Customer ID:
  Customer Type:
  Customer TaxID/SSN:
   
  DL Number:
  DL State:
  DL DOB:
  Shipping Information
  Name:Kit ***************
  Company:Warric
  Address:****************, 2/************, ***********************************************************************************************
  State/Province:**
  Zip Code:
  Country:*********

   

• Initial Complaint

  02/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I have sent multiple emails to HotelProjectLeads.com and they have not cancelled my membership as of 4-15-21. Multiple email attempts and phone calls since then. the business is non responsive and still charging my credit card. I need a full refund from when I requested my monthly service to be cancelled Cancellation date of 4-12-21 and today is now 2/1/22. The service is $89.95. 11 months refund of $989.45 requested as of today 2/1/22. Adam Smith HotelProjectLeads.com 1701 Sunset Harbour Dr, Suite 307 Miami Beach, FL 33139 HotelProjectLeads.com 1701 Sunset Harbour Drive Suite 307 Miami Beach, FL 33139 USA Phone: ###-###-#### Fax: ###-###-#### Sales: ###-###-#### Email: ************************** Website: ****************************************/

• Initial Complaint

  09/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I signed up for a monthly membership to try it back on 11/22/2019. Back on On 1/20/2021 I received an email requesting to update our billing information by going to their site or to re-subscribe and that they would send us the missing reports. I responded to their email advising that we do not want to renew (the email which I have communicated with **** plenty of times before in the past) I advised that we were not successful in obtaining leads that were even close the our territory as previously talked about via email and phone. I would like a refund to our company from January 20 - 9/30/2021 in the amount of their monthly charge at approximately $89.95 per month.

  Business response

  10/07/2021

  Business Response /* (1000, 5, 2021/10/07) */ Members' subscriptions require a 30 day cancelation notice. The card was declined and account suspended, however a balance remained due. The auto bill system later charged the card to collect the past due balance. The account was canceled per the members' request, reviewed and any overage credited back to the account. Consumer Response /* (3000, 7, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since emailed/called (with a call log history as well as an email history) this company and they have yet to respond to advise what month they cancelled subscription & what the refund amount is for - We requested cancelation in January - Monthly charge on our cards were: $89.95 therefore refund due $899.50 up until October 2021 - Please advise what months you refunded & the full amount that you refunded - please see attached email chain. We are not looking for anything other than what is due. We have not received any zipfile bids since DECEMBER 8, 2020. Business Response /* (4000, 18, 2021/11/10) */ See attached Consumer Response /* (4200, 20, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The attached Rebuttle is NOT in reference to our companies dispute, it is for another company that has no significance to our dispute except there is yet another company that is disputing. As mentioned, I formally requested cancelation in January - Monthly charge on our cards were: $89.95 therefore refund due $899.50 up until October 2021 - Please advise what months you refunded & the full amount that you refunded - please see attached email chain. that I submitted in my last responce. We are not looking for anything other than what is due. We have not received any zipfile bids since DECEMBER 8, 2020. Business Response /* (4000, 18, 2021/11/10) */ See attached Consumer Response /* (4200, 20, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The attached Rebuttle is NOT in reference to our companies dispute, it is for another company that has no significance to our dispute except there is yet another company that is disputing. As mentioned, I formally requested cancelation in January - Monthly charge on our cards were: $89.95 therefore refund due $899.50 up until October 2021 - Please advise what months you refunded & the full amount that you refunded - please see attached email chain. that I submitted in my last responce. We are not looking for anything other than what is due. We have not received any zipfile bids since DECEMBER 8, 2020.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩