Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a real estate online course (Order #***), written by *********************. I purchased through the CREOnline website and they advised me to contact ********************* Office for assistance. As of today I do not have access to log onto the online course system that I purchased. The system stated the account does not exist. This was a one time payment for lifetime access to the online course, but as of today I do not have access to the real estate course. The CREOnline company stated that it is under new management and it's the responsibility of ********************* Company to fulfill the their obligation for their product. I've contacted the company several times but get no assistance with is matter after I have paid for their product. I paid for a product that I do not have access to the product. This company seems to be doing business in bad faith and false advertising.Business response
03/28/2023
Dear ***************,
You purchased one of our courses over 12 years ago from a different vendor, and didnt log into it for many years. In meantime, that vendor changed the ownership many times, and also our courses got updated many times..
To show you our good intentions, we granted you access to our flagship course.
We also had some confusion after your email into us to find your account with access as you have created 4 different accounts with us under different emails.
We have been able to combine your accounts, and fix your access to the system.
We have tried to reach you by phone, but have not been able to connect with you. We will try again or you can contact our office at ************ and we can assist you with accessing the materials you purchased.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3921 Alton Rd # 121
Miami Beach, FL 33140-3852
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.