ComplaintsforCuentas, Inc.
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On August 13, 2022, Cuentas allowed an individual to fraudulently open a bank account in my name using stolen information, including my Social Security number, despite the fact that my credit was locked. There was subsequent activity on this account, without my knowledge, on 8/16/22. I was only made aware of this account when I received a debit card on 8/22/22 sent to me by Cuentas. I reached out to their ****************** line and spent a total of 2.5 hours on the phone with their automated messages, and finally their representatives -- one of whom vanished from the call. While Cuentas agreed to close my account, they refused to send me any letter or other proof in writing that this fraudulent account had been closed, even though I demanded such a record multiple times for my own files and for an ongoing police investigation. The supervisor with whom I spoke could not explain to me why they denied this request, and more importantly refused to explain how someone was able to open an account in my name even though my credit was locked through Experian. One of their representatives said he could not put me in touch with Cuentas's fraud department, and the supervisor later told me that Cuentas has no fraud department -- which, for a financial institution, seems absurd. I am currently unclear as to how I can be assured that this account has been closed, and that another account will not be created under my name at Cuentas, given their negligence in this instance.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.