Business ProfileforSun Coast Sciences, LLC
At-a-glance
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Business Details
- Location of This Business
- 1680 Michigan Ave STE 700, Miami Beach, FL 33139-2551
- BBB File Opened:
- 11/5/2020
- Business Management
- Mr. Mark Rosenberg
Customer Complaints
23 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
101 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Becky M
08/12/2024
Sun Coast Sciences, LLC Response
08/13/2024
Dear *****,
Thank you for taking the time to share your concerns with us. I want to sincerely apologize for the experience you've had with Sun Coast Sciences. Your feedback is incredibly important to us, and I want to address each of the issues youve raised.
Firstly, Im sorry to hear that our customer self-service portal caused frustration. Our intention with offering lower prices when customers attempt to cancel is not to push anyone away or make them feel scammed, but rather to provide a better value and encourage customers to stay on their health journey. We truly believe in the benefits of our products, and our goal is always to keep them in your hands so that you can reach your health goals.
Regarding your experience with our phone line, Im concerned to hear about the loud noise you mentioned. We do have live agents standing by to assist our customers, and the automated system is intended to help direct your call as efficiently as possible. The noise issue is something I will investigate immediately, as its certainly not the experience we want our customers to have.
I completely understand how these issues have impacted your trust in our company, and for that, I am truly sorry. We take pride in providing high-quality products and service, and its disheartening to know that we fell short in your case. I assure you that your feedback will be shared with our team so we can make the necessary improvements.
Per your request, weve canceled and refunded the 3 bottle order of Ampalive for you. If theres anything else we can do to assist you, whether its addressing your specific concerns or answering any questions, please dont hesitate to reach out to our support team directly at ******************************** Your satisfaction is our top priority, and I hope we can regain your trust.
Thank you for your past loyalty, and I hope we can have the opportunity to serve you better in the future.
Warm regards,
**********
Customer Happiness Director
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