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ComplaintsforSt. Thomas Florida University
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Apparently, I was enrolled in a dissertation course and financial aid processed an aid package for the Spring Semester. Then 6 weeks into the course Financial aid withdrew the offer placing the course without funding, resulting in a bill due in the amount of $900.00. My academic advisor enrolled me in this 1 credit course for the Dissertation. The *************** informed me that Financial aid was approved and pending, and this was reflected in my student accounts. At no time between being enrolled in the course and attending was I notified by Financial aid or the *************** that there was an issue, flag, or concern about funding. This seems to be an ongoing issue since last year. Furthermore, these concerns were addressed to Financial aid, Student success center before the previous semester. The information given was misleading and/or not properly explained. Concerns that I addressed last year such as:Is there a point to continue the program due to timeline and/or credit concerns?Will financial aid cover the remainder of the Dissertation?Why did the Student success center, academic advisor, and/or department Chairs not bring attention to the matter about the progress with the dissertation to the student success center? Recent concerns that need to be addressed:Why have I been given two separate Department Chairs in the middle of a dissertation, not to mention my new chair informed me in Week 6 that she is no longer continuing as my department chair?Why did Financial aid withdraw funding that same day that I made a request for a transcript?Why was I not informed by Financial aid that my courses would not be covered before the term began?Why are funds listed by my Financial aid processor indicate that funds had already been dispersed?Customer response
03/05/2024
The complaint was resolved.Initial Complaint
09/26/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
My son ************************* we paid and signed them up for a double room back in May and June to solidify his college the college promise to be moved into a double room they also advised us that when he wasn't putting a double room and was put into a quad really eight person in room because of four on each side that after Labor Day he will be moved into the correct room assignment that was agreed upon contractually when we signed us up with the school I saw myself ****** has been getting a runaround has been not been moved to the correct room and now we're going into October I would like him moving to the correct room as agreed upon in the contract with the school when we signed them up or else we would have chosen another school that could accommodate the agreement.Customer response
09/29/2023
The school contacted me I spoke to ***************** Who located room for my son to transfer into. The school.and ****************** fixed the issue with his housing in a timely fashion.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.